Client Implementation Manager
3 г. назад
MoldovaCISOnsite
Managing client implementations in a payments technology company to ensure smooth deployment and integration of solutions.
О компании
- This is Tribe Tribe is a rapidly growing payments technology company on a mission to make the world of payments simple, secure and accessible. Tribe’s technology is built for today’s challenges and tomorrow’s opportunities. At Tribe , we dream of a future where payments innovation supports the day-to-day experiences that end-users crave. We focus on creating solutions that press ‘fast-forward’ on the innovation lifecycle, without compromising quality, operational value, or stability.
- Official contract according to MD law;
- Ultra-modern office in the very center of Chisinau;
- Full paid training;
- Paid lunch;
- Birthday day off
- Sick days covered by the company
- Fruits, coffee machine, and regular team buildings;
- Friendly environment;
- ...and much more
Требования
- 1–2 years of experience in implementation management, project management, customer onboarding, or a client-facing delivery role within fintech, banking, payments, SaaS, or financial services.
- Experience managing technology projects involving multiple stakeholders and deadlines.
- Understanding of financial services, payments, banking, digital wallets, card issuing, acquiring, or related fintech solutions.
- Familiarity with project management tools such as Jira, Asana, or.
Другое
- Lead end-to-end client implementations, guiding projects from kickoff through to successful go-live.
- Act as the primary point of contact for clients, building trusted relationships and ensuring a seamless onboarding experience.
- Coordinate cross-functional teams across Product, Engineering, Compliance, Operations, and Support to deliver projects on time and within scope.
- Develop and manage project plans, timelines, risks, dependencies, and milestones for multiple client engagements simultaneously.
- Gather, analyse, and translate client requirements into practical solutions that align with business objectives and platform capabilities.
- Facilitate client workshops, project meetings, status updates, and post-implementation reviews.
- Maintain accurate project documentation, implementation records, decision logs, and client communications.
- Identify project risks and issues early, driving timely resolution while maintaining a positive client experience.
- Fluent in spoken and written English
- An excellent communicator who can confidently engage with stakeholders ranging from technical specialists to senior executives.
- Organised, proactive, and comfortable managing multiple projects and priorities in a fast-paced environment.
- Passionate about delivering exceptional client experiences and building long-term customer relationships.
- A natural problem solver who enjoys navigating complexity and finding practical solutions.
- Detail-oriented and committed to maintaining high standards of quality, documentation, and compliance.
- Collaborative and able to work effectively across different teams and functions.
- Curious about technology and interested in how financial services platforms, integrations, and digital products work.
- Motivated by ownership and accountability, taking pride in seeing projects through from concept to successful delivery.