Renewal Specialist

3 мес. назад

675k–825k / yearCzech RepublicEuropeHybrid

Hands-on role managing and closing a portfolio of customer renewals to ensure timely contract renewals with minimal churn.

О компании

bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.  Want to be part of it?     The Renewal Specialist is the execution engine of 's Renewals Desk. This is a hands-on, deal-doing role focused on owning and closing a portfolio

Обязанности

Own a defined portfolio of customer renewals across one or more segments
Manage the full renewal lifecycle for assigned accounts, including:
Proactive outreach at defined points in the renewal timeline
Confirmation of renewal intent and commercial terms
Coordination with Finance and Legal on contract execution
Escalation to the Senior Manager for complex or at-risk situations
Ensure all renewals are progressed within defined timelines and milestones
Maintain accurate and up-to-date renewal records in Salesforce (or relevant CRM)
Proactively identify accounts showing signs of renewal risk (engagement drop, open issues, commercial sensitivity)
Apply risk-based renewal management approaches in line with the Renewal Excellence Programme playbooks
Execute save plays for at-risk accounts, including structured outreach, concession handling, and escalation paths
Flag emerging risk to the Senior Manager with clear context and a recommended action
Lead commercial renewal negotiations within agreed parameters — protecting ARR and minimising discount leakage
Apply the correct renewal motion by account type:
Auto-renewal vs negotiated renewal
Multi-year renewal scenarios
Price increase conversations
Upsell and expansion opportunities (in coordination with Sales)
Refer non-standard commercial arrangements to the Senior Manager or relevant commercial approver
Maintain accurate renewal forecasts for assigned portfolio at all times
Provide weekly input to the renewals pipeline and risk reporting cycle
Flag forecast changes promptly, with clear reason codes and next actions
Contribute to renewal performance data used by the Senior Manager for ELT and board reporting
Liaise with Customer Success Managers on account health and renewal readiness
Coordinate with Finance on invoicing, billing terms, and contract queries
Engage Legal and Commercial Operations as required for contract execution
Provide feedback on playbook effectiveness and flag process gaps to the Senior Manager

Требования

Experience in a renewals, retention, or account management role within a B2B SaaS or subscription business
Demonstrated ability to manage a portfolio of accounts through a full renewal cycle
Comfortable having commercial conversations with customers, including price increases and save plays
Highly organised, with the ability to manage multiple renewals simultaneously without losing detail
Proficient in CRM tools (Salesforce preferred) and Excel/Google Sheets for pipeline management
Clear communicator — written and verbal — with customers and internal stakeholders
Familiarity with SaaS contract structures, ARR mechanics, and GRR/NRR metrics
Exposure to multi-product or complex licensing environments
Experience working alongside or within a Customer Success function
Background in automotive, dealer management, or B2B technology sectors