PhilippinesSenior Network Engineer
1 г. назад
PhilippinesWorldwideSeniorHybrid
networkingfiberinternet protocolsnetwork security
Senior Network Engineer role focused on accelerating internet services for business customers in the Philippines.
О компании
- The mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries. From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support. To deliver the best customer experience, works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks inst
Обязанности
- Perform responsibilities and deliverables associated with an NE I to II roles as required
- Conduct training internal or external on relevant new topics, including creating materials
- Determine methods and procedures on new or special assignments independently, under high-level guidance of Network Architecture
- Provide expert-level guidance on BGP routing issues
- Review Change MOPs from other engineers for technical approval and escalate those that are outside of your knowledge
- Manages complex project based work to the required deadlines based on high level guidance from the Design team
- Resolve complex and new faults through applying existing fundamental knowledge of the systems in use
- Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures.
- Uses network management software and tools to investigate and diagnose network problems, collect performance statistics, and create reports, working with users, other staff, and suppliers as appropriate.
- Provides technical expertise to enable the correct application of operational procedures.
- Provides reports and proposals for improvement, to specialists, users, and managers.
- Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures; applies techniques to control the demand upon a particular resource or service
- Be part of the Technical Account Specialist Virtual Role, providing dedicated support and technical expertise for key accounts to ensure optimal service performance and customer satisfaction
Будет плюсом
- Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
- Experience managing Linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
- Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
- Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6
- Experience working with a large, operational IP network
- Experience working in a customer support team or environment