Support Coordinator (Night Shift)

5 г. назад

BangladeshWorldwideHybrid

customer serviceproblem solvingcommunication

Provide frontline customer support and problem resolution during night shift.

Why is this role important to Field Nation? As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.

Dive into the world of customer inquiries with finesse, whether it's through the art of phone calls or service cloud 
Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied
Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.

Fluency in the English language, both spoken and written to master customer satisfaction
Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations
Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party. 
A knack for attention to detail; it’s not just a trait; it’s a way of life for you
Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.

Competitive salary range: BDT 35,000 - 45,000 Monthly
Mobile bill, gym membership, medical insurance - because we care about your well-being
Festival bonus, profit sharing, gratuity benefit - your success is our success
Lunch/Dinner facilities - fully subsidized, because we believe in well-fed brains
Work hard, play hard with a sound work-life balance and a friendly environment 
Chance to work with cross-cultural teams in the U.S. - expanding your horizons
Semi-annual reflection opportunities - because growth is the name of the game
Employee Drop Off - we’ve got your commute covered
This is a full-time, hybrid position (We come into the office on Mondays & Tuesdays for community building)
Our office is located in Uttara, Dhaka, Bangladesh and hours generally range from 8 pm - 5 am (can vary due to daylight savings in the U.S.)