Small-Medium Business Cluster Lead

1 мес. назад

PolandEuropeLeadRemote

Lead growth and success of the Small & Medium Business segment by building client relationships and shaping scalable service offerings.

О компании

Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. At , our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success. With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-p

Обязанности

Account Ownership (70%): - Own the client relationship from Sales handoff through the full lifecycle.  - Lead change management, ensuring client-side stakeholders are engaged, aligned, and progressing through each transformation phase.  - Provide omnichannel advisory guidance to help clients understand their channel model, make informed decisions on HCP engagement (CLM, email, digital portals, remote detailing), and evolve incrementally.  - Conduct Phase 4 evaluation with the client to assess outcomes, identify gaps, and build the case for next steps.  - Manage renewals end-to-end while identifying and developing expansion opportunities (upsell, cross-sell).  - Maintain account health visibility and flag risks early.  - Position and deploy packaged solutions w
Packaged Solutions Leadership for the SMB Cluster (30%): - Identify solutions needed at SMB scale based on cross-portfolio demand patterns and translate them into clear briefs for CGU teams specifying scope, use cases, delivery model, and commercial packaging.  - Work across CGUs to prioritize and drive packaged solution builds, owning the brief-to-launch process without managing CGU resources directly.  - Act as the internal sponsor for SMB-relevant packaged solutions-securing prioritisation, building business cases, and representing SMB demand in CGU planning cycles.  - Track deployment across the portfolio, gather structured feedback, and drive continuous refinement.  - Own the overall SMB P&L (NRR, expansion ARR, churn rate) and report upward on commercial perfo

Требования

5+ years of experience in Senior Account Manager or Customer Success Manager roles combining genuine commercial instincts with advisory depth in pharma/life sciences.
Experience in Global-to-Local adaptation and deployment of standard packaged solutions.
Omnichannel advisory capability-able to guide clients on channel mix and HCP engagement models, holding credible strategic conversations at the VP/Director level without a transformation consultant present.
Pharma or Life sciences literacy, proving credible in the commercial and medical contexts clients operate in.
Change management instincts-knowing how to drive client-side adoption across stakeholder groups without doing the operational delivery work.
Commercial acuity, comfortable owning renewal rates, expansion targets, and segment P&L.
Cross-functional influencer skills-ability to brief and coordinate CGU teams, build internal cases for solution prioritization, and navigate without line authority.
Problem-solver mindset, leaning strongly toward resolving issues rather than defaulting to excessive internal escalation.
Digital-first operational style, comfortable with CRM, health scoring tools, and async communication. 
Advanced/Fluent English (written & spoken).

Другое

Experience in a platform + services business.
Hands-on exposure to pharma content operations or MarTech platforms.
Prior involvement in defining or launching packaged offerings.