Customer Transformation & Enablement Lead

1 мес. назад

PolandEuropeLeadRemote

digital transformationstakeholder managementcustomer engagement

Responsible for driving successful adoption of 's products and services across pharma and life sciences organizations, enabling customer transformation and engagement.

О компании

Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. At , our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success. With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-p

Обязанности

1. Understand the change and the people - Partner with account core team to draft the transformation roadmap for clients, illustrating how collectively our work and projects will contribute to overall success of our clients  - Help identify key stakeholders and conduct structured stakeholder mapping and change impact assessments for each assigned client, identifying key user groups, resistance drivers, and current-state workflows.  - Assess organizational readiness for change and identify business needs and capability gaps to inform program design.  - Benchmark relevant industry and internal best practices and produce a client-specific transition roadmap, validated by the customer's project sponsors.  2. Build the integrated change-and-enablement plan - Develop detailed

Другое

- 3-5+ years leading end-to-end change management or customer enablement programs in a client-facing, B2B SaaS or consulting environment; pharma/life-sciences experience strongly preferred.  - Proven track record of designing and executing learning and change strategies that achieved measurable adoption outcomes.  - Working knowledge of both instructional design (ADDIE, learning design thinking) and/or change-management frameworks (e.g., ADKAR / Prosci).  - SaaS solutions, customer onboarding, and/or omnichannel strategy and execution within the pharma / life-sciences industry is a plus.  - Comfort enabling customers on AI-driven or agentic tools, and curiosity about how AI changes ways of working.  - Able to translate complex workflows and technical product featur