Customer Operations Technician

2 мес. назад

PortugalEuropeHybrid

Manage operational back-office case management for refunds, compensations, and delivery issues to enhance customer experience.

is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.    OPERATIONS The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every singl

Provide an optimum level of service to all of our teams, resolving their queries and requests across multiple channels within our customer promise 
Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines 
Manage demanding issues with professionalism and emotional intelligence focusing on solution and retention 
Advocate your team's needs working with other internal teams, namely by identifying and boosting localization initiatives
Manage your own development and supporting others to maximize team potential
Actively contribute to a great work environment and the alignment with   and strategic partners' values in the team

Customer-oriented mindset;
Take problems as growing opportunities;
Capable of working under pressure and achieve in the agreed deadlines;
Fluency in English is mandatory (verbal and written) and second language is a plus;
Knowledgeable of excel (can maintain complex spreadsheets);
Knowledgeable of retail and finance concepts/ processes is a plus;
Fond of multicultural environments;

Health insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program
Equity plan

is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.