Account Delivery Manager

3 мес. назад

BulgariaEuropeMiddleHybrid

saas platformscustomer relationship managementproject coordination

Manage client accounts and ensure value delivery throughout the full customer lifecycle for an EV charging SaaS platform.

О компании

AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) drive a transformation of the transport and mobility sectors, AMPECO is at the forefront of that grand revolution, and we’re just getting started. Our product - the AMPECO EV Charging Platform - is a business-critical SaaS platform used by companies to manage their EV charging infrastructure, processes and energy use. It’s already in use by companies all over the world, from North and South America to Europe, Asia and Australia. Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn a

Условия

• A seat at a fast-growing company on the path to becoming a global industry leader; • A team of highly experienced people who genuinely enjoy working together; • Flexible working hours; • A bonus day off for your birthday; • 5 additional vacation days per year after your first year with us; • Social events and team buildings worth showing up for; • Medical insurance with generous coverage - for you and your family; • Monthly shared-mobility allowance (Spark and GOeGO); • EV week - a company electric car for your personal use every 1-2 months.

Другое

Own the customer relationship • Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals; • Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned; • Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships. Run service delivery and operations • Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome; • Manage the onboarding of new customers in collaboration with AMPECO’s experts;
• 3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred; • A track record of building strategic relationships with both operational and technical stakeholders; • Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations; • Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines; • Comfort in orchestrating internal experts and aligning multiple parties around a common goal; • A growth mindset - you pick up new skills as the role and product evolve; • Fluent written and spoken English.