Technical Account Manager (Technical Advisory)

2 г. назад

SwitzerlandEuropeOnsite

aisoftware developmentcustomer relationship management

Manage technical customer relationships and provide technical advisory to ensure successful adoption and satisfaction with AI code review and verification products.

О компании

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow,, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable,

Другое

Grow the usage of the Sonar solution within Accounts
Increase the overall Account Sonar maturity
Lower the risk of Account churn or downgrade
Increase Account satisfaction, reduce the number of escalations
Increase the number of Sonar sponsors in the Account
Establish and maintain Sonar as a Trusted Advisor in the Account
Entice Accounts to stay current on an Active version of Sonar, to get maximal value
Influence Sonar roadmap to meet Account needs
Actively listen and formalize Account technical pains or other adoption inhibitors
Work on plans to overcome customer pains and inhibitors
Report product technical or functional gaps internally and advocate for their resolution
Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvements to the customer
Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
Run Quarterly Business Reviews (QBR) with Account Sales representatives
Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
Track product development within Sonar in order to maintain product expertise
Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
At least 5 years of experience in pre- or post-sales customer-facing activities
High listening skills and the ability to formalize and abstract elements expressed by customers and partners
Excellent presentation skills with strong written and verbal communication skills
Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
Attention to details
A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovationsAutonomy to run your activity/plans with limited supervision