Key Account Manager (FMCG)

1 мес. назад

MalaysiaWorldwideOnsite

account managementsalescustomer relationship management

Responsible for managing and growing assigned key customer accounts in FMCG, building relationships and driving sales performance.

Ninja Mart is one of Ninja Van's newest business units, focused on transforming FMCG distribution through speed, efficiency, and innovation by leveraging Ninja Van's logistics network and technology. The Key Account Manager is responsible for managing and growing assigned key customer accounts, building strong customer relationships, and driving sales performance. This role works closely with cross-functional teams, including Operations, Supply Chain, Finance, and Data, to ensure excellent customer service, achieve business targets, and identify opportunities for growth.

1. Key Account Management   ● Manage and maintain strong relationships with assigned Modern Trade and Local Key Account customers. ● Serve as the primary point of contact for customers, ensuring timely resolution of inquiries and issues. ● Conduct regular business reviews to understand customer needs and identify growth opportunities.   2. Sales & Business Growth   ● Develop and execute account plans to achieve sales targets and business objectives. ● Identify opportunities to grow sales, improve product distribution, and expand the customer portfolio. ● Monitor sales performance and recommend actions to improve revenue and profitability.   3. Customer Collaboration   ● Work closely with customers on promotions, product launches, pricing, and merchandising init

● Minimum 4 years of experience in key account management, strategy & operations , or a similar role within the FMCG or related industry. ● Existing networks and strong working relationships with Modern Trade, Local Key Account, Cash & Carry and Wholesaler buyers are highly desirable. ● Proven ability to manage cross-functional portfolios with P&L impact ● Strong capability in KPI decomposition, roadmap planning, and stakeholder influence ● Excellent structured communication and problem-solving skills ● Bachelor’s degree in Business, Management, Engineering, or a related field (or equivalent relevant experience) ● Strong in strategic thinking with strong execution capability , stakeholder management and influence without authority, structured, data-driven decision-making, Bias