Key Account Manager (Enterprise Accounts)

8 мес. назад

Hong KongWorldwideOnsite

account managementsalescustomer relationship management

Manage enterprise accounts for 's platform and products including Pay.

О компании

Our Journey The Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, continues to create value for both members and

Другое

Deliver key value proposition to merchants, driving demand for adoption of best practices
Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
Owning a strong pipeline of retention and consistent delivery of merchant success and milestones 
Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
Minimum 4+ years of experience in key account management, preferably in the F&B/tech/payments space.
Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data 
Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.