Customer Success Specialist , Ad.Creative

1 мес. назад

TaiwanWorldwide

chat supportemail supportcustomer retentionlive demosupselling

Role focused on customer success and revenue growth through support, churn retention, and live demos for an AI advertising platform.

This is a dual-mandate role — keeping customers successful and growing recurring revenue — delivered through three core activities: customer assistance, churn save, and live demos.
On the support side, you'll assist users over chat and email and lead churn-save outreach to win back at-risk customers. On the revenue side, you'll run live demos that get users set up for success and convert them into recurring paying customers. It's a role for someone who is both caring (genuinely invested in every user) and charismatic (able to hold a room and make people excited to build on ), working in a fast-paced, global environment where you own your impact.
Deliver friendly, fast, and helpful support via chat and email.
Troubleshoot user issues and guide them through features.
Conduct churn-save outreach and demos to retain customers and reduce cancellations.
Identify upsell opportunities and help customers realize the full value of the platform.
Track and prioritize customer feedback to improve the product.
Be the voice of the customer—collaborate with product and tech teams.
Contribute to our help center and internal documentation.
Join weekly team meetings, brainstorms, and knowledge sessions.

Fluent in English, written and spoken
Charismatic and caring — equally at home helping a user over chat and running a persuasive live demo
A proactive, organized self-starter who's comfortable owning targets
A natural communicator and problem-solver
Available for night shifts starting 10:00 PM – 7:00 AM Taipei time

🌟 Experience in customer success, sales, or other customer-facing roles
🎤 Experience running demos, onboarding, or sales conversations
💻 Familiarity with tools like Intercom, Zendesk, HubSpot, or Demio
📈 A track record in customer retention or revenue growth
🧠 Genuine interest in AI, marketing, SaaS, or design tools — we're an AI company, and people excited about where the tech is going thrive here

is one of the world's leading AI advertising platforms, helping everyone from solopreneurs to global brands create high-converting ad creatives powered by AI. 🧠 Recognized by G2 as one of the fastest-growing products globally, we serve users in 192+ countries. 🌍 Now part of , a publicly listed AI company, we have the backing and scale to keep building the future of advertising — and we want you on the journey. 🚀
🧠 Are passionate about tech, startups, and AI.
❤️ Love helping people and solving problems.
🌟 Are motivated by impact—turning at-risk customers into success stories.
🚀 Want to grow in a fast-paced, international company.
This is a shift-based role starting at 10:00 PM – 7:00 AM Taipei time. 🦉 Because we run global coverage, shift times may change over time, and reliable, active coverage across your full shift is a core expectation. ⚡
🚀 Full onboarding and training
🌎 A global, fast-growing team and a flexible, remote-friendly culture
📈 Opportunities to grow and develop your career
🧠 Firsthand experience with the world's leading AI ad platform
🎉 A supportive, collaborative, and fun team
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