Latvia
EuropeКомпания не указана
Technical Account Manager
1 мес. назад
LatviaEuropeMiddleHybridC1
tableausupersetpower bigrafanagraylogapispostmansql
Technical Account Manager role at a global payment provider, responsible for supporting merchants with technical onboarding, payment processing, and customer experience.
About the company
- a global payment provider transforming cross-border transactions through cutting-edge technology and deep industry expertise.
- Helps businesses scale seamlessly across jurisdictions by delivering reliable payment infrastructure, smart routing solutions, and exceptional operational support.
Responsibilities
- Merchant technical onboarding: setting up accounts, helping with integration, having intro calls, and helping the merchants understand our platform
- Payment orchestration (e.g, routing and blocking rules configuration)
- Resolving technical issues with merchants and payment processing partners, communicating with external and internal stakeholders
- Proactively monitoring merchants' payment processing metrics and helping them improve
- Resolving customer L1/L2 issues and escalating more complex cases to the relevant teams
- Internal user support with regard to payment operations
- Documentation and runbook maintenance, change communication, and ticket management
- Maintaining an agreed-upon response SLA
Requirements
- You have an excellent understanding of how card payments work
- You are able to resolve payment issues end-to-end, lead conversations with other engineers, and understand technical documentation and logs
- You have experience in leading technical conversations with clients and partners (via calls or written communication), understanding their requirements and offering solutions
- You are comfortable with cross-functional work and working with other departments.
- You can use BI (Tableau, Superset, Power BI, or others) or monitoring tools (e.g., Grafana, Graylog) on a basic level to be able to extract analytical data
- You are familiar with APIs, can understand the documentation, and interact with them using Postman, scripts, or other tools.
- You are able to handle the rate, but major outages occur outside of regular working hours
- You follow the latest trends in fintech and learn new things
- Fluent in spoken and written English
Nice to have
- Experience with SQL databases
- Experience with alternative payment methods (e.g., local payment systems, open banking, crypto processing)
Conditions
- we work based on three core principles: Taking Responsibility: We own our roles, decisions, and results. We speak up, act, and take things to completion.
- Effectiveness: We focus on clarity, prioritization, and outcomes. Results matter more than formalities or hours spent.
- Effective Communication: We communicate openly and directly, clarify expectations, and address issues early.
- Unlimited vacation: We don’t limit vacation days. If you deliver results, you take the rest you need.
- Flexible working hours: We don’t track start and finish times. Reliability and results matter more than schedules.
- Office in Riga
- A fully equipped private house: in-house gym, sauna and jacuzzi, lounge and quiet work areas, calm, comfortable, non-corporate environment
- Health & focus support: Access to neurofeedback and wellbeing equipment for mental focus, recovery, and physical health.
- In-office massage: Regular sessions with a professional massage therapist, covered by the company.
- €1,800 annual social benefits budget: After the probation period, a dedicated budget for learning/language courses, sports, and personal development.
- Company-paid lunches: Lunch is covered when working from the office.
- Corporate library: Over 400 books on business, leadership, psychology, and skill development.