Customer Architect (Forward Deployed Engineer)

1 мес. назад

USASeniorRemote

Customer Architect (Forward Deployed Engineer) role at an AI Software Delivery Platform company focusing on software delivery lifecycle automation and governance.

Будет плюсом

Experience in roles such as Solutions Architect, Customer Success Engineer, Professional Services, or Forward Deployed Engineer
Experience working with platform engineering or internal developer platforms (IDPs)
Relevant certifications (AWS, Kubernetes, Terraform, etc.)
Exposure to security engineering or application security practices

Другое

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. 
With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.
We are seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in the U.S (West Coast).
In this role, you will operate in a Forward Deployed Engineer model —embedding deeply with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes. You will act as both a hands-on builder and a strategic advisor, working directly within customer environments to design, implement, and optimize solutions.
Harness is a multi-module DevSecOps platform, spanning CI/CD, cloud cost management, feature flags, security, and more. As a Customer Architect, you will work across multiple modules and domains, helping customers adopt an integrated platform approach rather than point solutions.
You’ll partner with engineering, platform, and security teams to modernize software delivery, improve reliability, and embed security into the development lifecycle
Embed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges
Own the technical success of customer implementations across multiple Harness modules
Act as a bridge between customer teams and Harness Product & Engineering
Provide hands-on guidance to integrate Harness into existing toolchains and processes
Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures
Lead onboarding, implementation, and enablement programs to accelerate time-to-value
Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases
Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization)
Guide customers toward a platform-centric approach rather than fragmented tooling
Serve as a trusted advisor to engineering and platform leadership
Develop and execute success plans aligned to business and technical outcomes
Lead technical reviews and business reviews to demonstrate value and identify growth opportunities
Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities
Deliver actionable recommendations across technology, processes, and team practices
Proactively identify risks to adoption or retention and drive mitigation strategies
Cross-Functional Collaboration       
Partner with Product and Engineering to influence roadmap based on customer feedback
Collaborate with Sales and Customer Success on expansion and renewal strategies
Contribute to best practices, reference architectures, and enablement conten
7+ years in software engineering, solutions architecture, DevOps, or technical consulting
Experience working in deeply technical, customer-facing roles, ideally in a forward deployed, consulting, or professional services capacity
Proven ability to lead complex implementations and drive customer outcomes
  Technical Skills ( Experience across multiple of the following) : 
Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift
CI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness, pipeline design
Languages & Scripting: Python, Bash, YAML (Go is a plus)
DevSecOps (preferred):
Secure pipeline design and policy enforcement
Familiarity with SAST, DAST, SCA, or supply chain security concepts
Experience integrating security into CI/CD workflows
Strong problem-solving skills with a hands-on, builder mindset
Ability to operate across multiple technical domains rather than a single specialization
Excellent communication skills, with the ability to influence both engineers and senior stakeholders
Comfortable navigating ambiguity and working in fast-paced environments
Curiosity and a strong commitment to continuous learning
High adoption across multiple Harness modules within assigned accounts
Strong retention and expansion (AGRR targets)
Measurable improvements in customer delivery performance and efficiency
Customer satisfaction and overall account healt
You must be located on the West Coast within the United States, 
Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement
 
The anticipated base salary range for this position is between $160,000 and $180,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link:.