Staff Solutions Architect (Australia)

1 мес. назад

AustraliaWorldwideLeadRemote

Staff Solutions Architect role supporting key customers with technical leadership across product development and sales.

Обязанности

Be a thought leader for a particular area of responsibility both internal and external to , working with fellow Dockhands to create/manage/deliver content
Gather field feedback from customer teams and pre and post sales teams
Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams.
Work directly with product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact.
Be customer zero for new functionality produced by product/engineering teams
Give input on internal technical enablement and customer enablement needs, and review enablement content
Assist the sales enablement team with internal technical enablement for new products and services.

Требования

Proven experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise environments.
Excellent communication, influence, and stakeholder management skills.
Experience in managing customer relationships at the technical and business level.
Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.
Experience interfacing with internal product/software teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.
Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis.
Ability to solve technical problems and translate customer experience to actionable feedback for engineering.
Experience developing collateral to assist customers with best-practice adoption.
Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures.
Experience with , container ecosystems, or adjacent technologies strongly preferred.
Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Security experience strongly preferred.
Must be fluent in English
Willingness to travel up to 50% domestically and internationally as a senior representative of to prospective clients, customers, and technical alliance partners.

Условия

Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave (after 6 months of employment)
Technology stipend equivalent to $100 USD net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris
embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
#LI-REMOTE

Другое

has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on to build, share, and run their applications across our suite of products including Desktop, Hub, and Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
We are seeking a highly consultative Staff Solutions Architect to support our most important customers. This role is a critical technical position, spanning both product development and pre and post sales customer motions.
You will act as a trusted technical lead and thought leader, partnering closely with Account Executives, Post Sales, and Product teams to drive measurable business and technical value through
High priority customer technical leadership
field technical leadership
This role reports to the Director of Solutions Architecture and operates at the intersection of technical depth, business acumen, and thought leadership.
Work with ’s most important customers and cross functional teams to accelerate the customer’s container and AI journeys, focusing on developer workflows
Engage with customer teams and cross functional teams to gather customer’s technical/business goals and challenges related to their container and AI journey.
Create and manage engagement plans that span existing products and new offerings to achieve critical business goals.
Oversee “design partner” rapid prototyping engagements with engineering and customer teams to validate customer-product fit for new use cases
Work with teams to create/manage/deliver custom demos and content aligned to customer use cases.
Deliver high-impact enablement and best practices content to customer audiences from developer to C level.
Ability to travel up to 50% domestically and internationally as a senior representative of to prospective clients, customers, and technical alliance partners.
You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program
You will learn how to navigate through award-winning sales tools such as; Salesforce, Outreach, Sigma, and Opine.
Actively engage with senior stakeholders, and manage relationships with clients
You will work closely with your peers and shadow customer meetings to develop strategies to advocate for our customers.
At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role.
You will be laser-focused on supporting the sales and customer success teams during your second month.
You will have connected with all of your team members.
You will gain in-depth knowledge of ’s products and how they impact our customers.
You will have an advanced understanding of tools, activities, and best practices to be successful in your role.
In month three, you will be confident in your craft and ready to immerse yourself in our customer’s business needs fully.
You will continue efforts to improve messaging, processes, and activities.
Educate our clients about our product roadmap and undertake product training for users
You will be ready to operate independently at full speed.