Technical Account Manager - Retail, Travel, Logistics

1 мес. назад

CanadaWorldwideMiddleRemote

rpaautomationai

Serve as a trusted technical advisor to help customers build and scale enterprise automation and agentic AI programs across retail, travel, logistics, and supply chain sectors.

Обязанности

As a Technical Account Manager in our Retail, Travel & Logistics Client Success team, you’ll help our customers build and scale enterprise automation and agentic AI programs across retail operations, travel and hospitality, supply chain, and manufacturing environments. You’ll serve as a trusted technical advisor from day one, guiding customers through the shift from traditional RPA and BPA approaches to intelligent, agentic automation—and ensuring they realize measurable business value from the Platform at every stage of their journey. You’ll work across all levels of customer organizations—from developers and architects to operational and business stakeholders—helping them solve technical challenges, accelerate adoption, and translate automation and AI innovation into real busi
Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of their automation programs—including their transformation from traditional RPA/BPA approaches to agentic automation—to help them achieve their objectives and elevate their line of sight as to what can be achieved.
Drive platform adoption and usage across your accounts, partnering with Customer Success and Sales to translate utilization trends into engagement plans, expansion opportunities, and stronger business outcomes.
Provide platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting, including for agent orchestration and other AI-enabled automation components.
Advise customers on how AI agents, LLM-powered workflows, and intelligent decisioning apply to retail, travel, supply chain, and manufacturing use cases—such as source-to-pay and order-to-cash process automation, demand forecasting, inventory optimization, fleet and route planning, and warehouse or fulfillment automation—helping them evaluate where autonomous agents and copilots can create measurable business value
Guide customers through the transformation of existing RPA and BPA processes into agentic automation, balancing innovation with governance, security, and production reliability.
Educate and enable your customers’ technical stakeholders on platform best practices relevant to their unique automation pipelines, agentic workflows, program objectives, environments, and constraints.
Conduct design and code reviews for select automations and agentic workflows to reinforce and verify those best practices.
Perform technical health checks of your customers’ automation and agentic AI programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines.
Collaborate with Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents.
Partner with customer technical teams to help design solutions that connect automation, AI, orchestration, and integrations across their retail, travel, supply chain, and manufacturing systems.
Stay current on ’s evolving agentic capabilities—including agent builders, orchestration, and MCP-enabled integrations—to guide customers confidently through platform innovation.
Also, as an employee of you are required to comply at all times with ’s policies that were communicated to you from time to time and that are available on Inside .

Другое

The people at believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about , and about our larger purpose.
Could that be you?
Maintain a strong understanding of platform adoption and usage across your accounts, using utilization insights to guide engagement and positively influence expansion and renewal outcomes.
3+ years professional experience in a technical customer-facing role, such as Technical Account Management, Solution Architecture, Technical Consulting, or Technical Support.
Background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples.
Hands-on exposure to modern AI technologies such as LLMs, RAG (retrieval-augmented generation) architectures, AI agents, vector databases, or GenAI application frameworks, with the ability to translate these concepts for customers transitioning from traditional automation to agentic automation.
Understanding of AI infrastructure considerations such as model hosting, latency, governance, security, and cost management.
Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, cloud platforms (AWS, Azure, GCP), and security.
Diplomacy, tact, and poise under pressure when working with customers and partners.
Strong analytical and problem-solving skills.
Excellent communication skills with the ability to build good relationships with multiple stakeholders at all levels, including the ability to explain agentic AI and automation concepts clearly to both technical and business audiences. English fluency is required
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption of both automation and agentic AI capabilities. Preferred Qualifications: • Experience with Agent Builder, Maestro, AI Center, Document Understanding, Integration Service, or other advanced platform capabilities. • Experience in retail, travel & hospitality, supply chain, or manufacturing industries—or consulting/support experience serving these sectors. • Familiarity with retail and supply chain operational workflows such as source-to-pay, order-to-cash, inventory management, demand planning, order management, warehouse operations, or fleet/logistics coordination. • Relevant industry or cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expe
Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy .