USACompliance Analyst
1 мес. назад
76.8k–90.4k USD / yearUSAJuniorRemote
complaints managementauditudaaptrend analysis
Ensure products, processes, and customer interactions meet regulatory and compliance standards with a focus on UDAAP management, complaints management, marketing reviews, and audits.
Обязанности
- As a Compliance Analyst at Tilt, you’ll be integral to ensuring our products, processes, and customer interactions meet the highest regulatory and compliance standards. This role involves collaborating across teams and contributing to key compliance functions, including UDAAP program management, complaints management, marketing reviews, audit requests, and more. Your attention to detail, proactive approach, and analytical mind will help Tilt build trust with our customers and partners while fostering an innovative culture of compliance.
- Tilt is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times per year.
Другое
- At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide , we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward.
- Dig into complaints to uncover patterns and systemic issues, transforming customer pain points into actionable insights that shape Tilt’s products and services
- Deliver trend analysis and clear, impactful recommendations to both frontline teams and Tilt’s leadership, driving continuous improvement across the company
- Craft thoughtful and accurate responses to regulatory complaints that reflect our commitment to transparency and trust
- Help maintain the UDAAP risk inventory, mapping Tilt's products and customer touchpoints to potential consumer-harm exposures and keeping risk ratings and ownership current as products evolve
- Review customer support and operational processes and test AI chatbot workflows for areas presenting UDAAP risk
- Conduct state-by-state regulatory research, beginning with EWA and disclosure laws, and maintain a periodic review cadence so Tilt stays ahead of a fast-moving state landscape
- Provide occasional support to compliance testing and monitoring efforts, contributing subject-matter expertise on specific products or regulations as needed
- Identify and implement process improvements across your compliance functions to reduce manual effort, minimize errors, and dive deep into analysis
- Continuously assess and optimize compliance operations by applying automation, AI, and emerging technologies to strengthen risk management, drive efficiency, and support the company’s innovation-focused strategy
- 2+ years of compliance or related experience in financial services or fintech
- Strong analytical and critical-thinking skills
- Exceptional organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to collaborate cross-functionally and build relationships across teams
- Self-starter mindset with a proactive approach to problem-solving
- Bonus: Data analysis, complaints handling, experience in preparing legal/compliance correspondence, knowledge of financial compliance marketing regulations
- Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.
- Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.
- Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.
- Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.
- Visibility is yours : You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.
- Paid global onsites : Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)
- Impact is recognized : Growth opportunities follow your contributions, not rigid promotion timelines.
- We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures.
- You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.