Senior CRM Manager, Star Trek Fleet Command

Другое

• We are looking for Sr CRM Manager, for our game Star Trek Fleet Command   to join our team in Barcelona.
• At Company, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
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• This person owns the end-to-end communication ecosystem—strategy, calendar, messaging, and creative direction—ensuring a cohesive and player-first narrative across all CRM touchpoints. They partner closely with Product, Live Ops, and Marketing to influence what is built and when, so that player journeys are fully supported and optimized for engagement, retention, and LTV.
• Your key responsibilities will include:
• Player Communication Strategy
• Own the CRM and lifecycle communication calendar, aligning all messaging with live ops events, feature releases, and key player moments
• Define and evolve lifecycle strategies across key segments (new, active, lapsing, VIP, and conversion-focused cohorts)
• Translate product and live ops plans into clear, actionable communication strategies
• Serve as the single source of truth for all outbound player messaging
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• Creative & Messaging Leadership
• Lead development of messaging across push, email, in-game surfaces, and other CRM channels
• Write and/or guide high-quality, performance-driven copy tailored to player motivations
• Partner with design to develop compelling creative that reinforces campaign goals
• Ensure consistency in brand voice, tone, and player-first communication standards
• Build and maintain a library of high-performing templates, subject lines, and creative assets
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• Live Ops & Product Influence
• Represent CRM in sprint planning and live ops reviews, advocating for lifecycle needs
• Influence feature design (e.g., messaging surfaces, onboarding flows, opt-ins) to improve reach and effectiveness
• Partner with Live Ops to align event timing, offers, and promotions with the communication strategy
• Identify and prioritize data and targeting requirements to enable personalization and segmentation
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• Campaign Execution & Experimentation
• Brief Marketing Operations on campaign builds, including targeting, timing, creative, and success metrics
• Review and approve campaigns prior to launch to ensure quality and alignment
• Partner with CRM Analytics to design and prioritize experiments (A/B tests, holdouts, journey optimization)
• Analyze campaign performance and translate insights into actionable improvements
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• Game & Community Immersion
• Actively play Star Trek Fleet Command to maintain a strong understanding of the player experience and economy
• Stay informed on community sentiment, feedback, and trends
• Participate in stand-ups, design reviews, and live ops planning to remain closely aligned with the game team
• This role is the primary bridge between the central CRM function and the game team. The CRM / Lifecycle Lead owns direct-to-player campaigns end-to-end and ensures alignment across Social, Community, and Player Experience (Px) channels.
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• While supported by a Marketing Operations Manager and CRM Analyst, this role is expected to operate as a senior individual contributor with strong hands-on capabilities in campaign execution, segmentation, and experimentation.
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• The ideal candidate will have:
• 5+ years in CRM, lifecycle marketing, product marketing, or growth roles with hands-on channel execution
• Proven experience in midcore mobile games (professional and/or deeply engaged player)
• Strong creative instincts with the ability to write compelling, high-performing copy
• Experience managing editorial or communication calendars in live service environments
• Comfortable working within sprint-based development and influencing product decisions
• Proficiency with CRM platforms (e.g., Braze, Iterable) and lifecycle orchestration
• Strong analytical mindset with experience using data to inform strategy and optimization
• Excellent cross-functional communication and stakeholder management skills
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• Company is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Company creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
• Founded in 2011, Company is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Company’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Company consistently delivers experiences players love today and return to for years to come.
• Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Company believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
• Company has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:. 
• Notice to Candidates: Company will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ Company.com .
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• Employment at Company is based solely on a person's merit and qualifications. Company does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.