Head of Country Commercial Management - Admin Services

1 мес. назад

United KingdomEuropeHead

Head of Commercial Management role focused on Admin Services for SMEs at , driving adoption and usage of essential products.

О компании

The Admin Services commercial team are responsible for driving adoption and usage of essential products for Small Business Owners.  This includes ’s range of accounting packages, as well as invoicing, expense management, payroll and Company Formations / Company Secretariat services.  Most of these are sold on a subscription basis, providing consistent value to members and a consistent revenue stream to .   The team works closely with Product, Finance, Business Insights, CRM and Operations teams to translate member and commercial insights into appealing product enhancements, effective positioning, and strategies that enhance engagement and retention.

Обязанности

We’re looking for an exceptional Commercial Head to drive revenue growth from Admin Services in the UK.  You will sit at the heart of ’s commercial function, and be responsible for collaborating with cross-functional teams to understand performance, uncover opportunities, and work across multiple areas to deliver.  This will require a relentless focus on the numbers and our members, product prioritisation, and detailed planning to ensure revenue targets are hit and customer lifetime value is always increasing. In this role, you will be responsible for the strategy and implementation of core activities to drive activation and usage of the broad range of Admin Services products.  This includes close partnership with marketing teams to ensure seamless delivery of ‘always on

Требования

Strong commercial acumen :  Proven experience in driving commercial impact, partnering with finance to understand performance and identify opportunities to improve.  Able to set and track clear KPIs across all initiatives to meet revenue goals.
7+ years’ experience leading ‘always on’ activity to drive commercial performance.   This will ideally be with specific experience in Accounting and other Admin Services products, ideally in a fintech environment – key is demonstrated ability to plan and deliver consistent activity that drives commercial impact.
Strong analytical mindset : Able to review and interpret data to develop hypotheses and assumptions, turning insights into clear, actionable plans.
Proven GTM track record – delivering holistic, high impact omni-channel campaigns  (across sales, CRM, in-app contact points)
Exceptional project management skills , able to juggle multiple launches and tactical tests in a fast-moving environment.
Creative collaborator: Builds relationships across teams, crafts compelling messaging and navigates ambiguity with confidence.
Self-starter attitude : Works backwards from targets, removes blockers proactively and adapts when priorities shift.
Team Management:  Able to coach and guide a small team who will ‘own’ specific products under your overall area leadership.

Другое

At , we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
is available for UK, Indian, German and French SMEs
Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,800 Tideans globally
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
Revenue Ownership & Forecasting : Partner closely with Finance and key stakeholders to set, track, and refine financial projections for Admin Services, ensuring revenue accountability and proactive identification of risks and opportunities.
Analytics-Driven Insight: with the support of the BI team you will analyse member behaviour, segment audiences, and measure subscription cohort  performance. You will then translate this data into clear recommendations that shape product prioritisation, pricing, positioning and communications.
Product Development: Leveraging the commercial and analytics insights, you will partner with the Product teams to address areas of opportunity.  This will include shaping product positioning, aligning on roadmaps and supporting  successful product launches with tailored GTM strategies.
Launch Strategy :   You’ll support new feature launches across channels, partnering with excellent sales, and operations teams to deliver best-in-class experiments.  You’ll facilitate brainstorm sessions / workshops to surface creative ideas and implementation plans.
Stakeholder Management:  As you’ll be working in a highly collaborative way, it will be key to communicate regularly with a wide range of stakeholders.  This will include ’s Senior Leadership Team as well as the C-Suite.
Commercial & Competitor Intelligence : Lead ongoing commercial research and competitive analysis to monitor trends, and benchmark to translate it into actionable strategies that strengthen and differentiate ’s positioning and value proposition.
Member Obsession. You will be or become an expert in the core motivations of our members in order to focus on bringing their voice to commercial and product design discussions.
Competitive salary 
Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
Hundreds of perks and discounts through Vitality Health Insurance (fitness watches, Waitrose cashback, gym membership etc.)
24/7 Employee Assistance Programme
25 days holiday with the ability to buy extra days
Professional L&D budget per year
Referral bonus when you bring your friends to join  
Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
Spacious brand new office in Liverpool street with an all-day snacks bar
Enhanced family-friendly leave
24 hours paid volunteering time off per year
Flexible work from home or at the office arrangements
Monthly team socials (we’ve had themed bingo, online cocktail making sessions, wellbeing challenges and themed virtual pub quizzes)
Sabbatical leave 
 
At , we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
 
At , we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
does  not  charge any fees at any stage of the recruitment process.
All official job opportunities are listed exclusively on our  Careers Page  and applications should be submitted through this channel.
Communication from will only come from an official  @ .co  email address.
does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting or requesting payment, please treat it as fraudulent and report it to us immediately at talent@.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
 
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