Associate, Phone Support - DACH

1 мес. назад

AustriaEuropeJunior

Providing premium phone support to users in the DACH region for a leading fintech platform.

О компании

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.
 
Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Обязанности

As part of ’s new Operations division, you will:
Provide world-class service to our users primarily through phone support , and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty
Align daily with your manager and collaborate closely to meet team and company targets
Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams
Spot opportunities to streamline and improve support processes
Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS)

Условия

Другое

, one of Europe’s fastest-growing fintech companies, is building something game-changing, and we want you to be part of it.
We’re launching a brand-new Operations division with one clear purpose: to deliver premium, world-class support to our users, with a strong focus on phone-based customer service . We’re looking for people who are confident communicators, thrive in real-time conversations, and genuinely enjoy helping customers over the phone.
This new team will be a cornerstone of ’s future, ensuring millions of users receive fast, friendly, and reliable support. By joining, you won’t just step into a role, you’ll directly shape how people experience every single day and play a key part in how we redefine the way the world invests.
 
We’re searching for ambitious, adaptable, and curious people who:
Experience in phone-based customer support, is a plus
Communicate clearly and professionally
Are fluent in German (C2) and comfortable in English (B2+)
Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends)
Have experience with tools like Zendesk (a plus, not a must)
Are interested in fintech, crypto, or financial markets (optional but beneficial)
Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
Reward for your impact – Receive a competitive total compensation package aligned with ’s pay-for-impact policy, including participation in our stock option plan.
Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months.
Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.
Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at .
Show your pride – Access exclusive -branded merchandise and gear to represent.
Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration
       .…and even more location-specific benefits designed to make life at even more rewarding wherever you are.
 
Above all, you will have the opportunity to learn and grow as part of ’s incredible journey towards being Europe’s future #1 investment platform.