Customer Support Executive with German (Onboarding)

2 мес. назад

BulgariaEurope

onboardingcustomer supportgerman

Customer Support Executive role focused on onboarding with German language skills to assist SME clients in banking services.

О компании

The Onboarding Team is a front-line team, looking to convert as many prospective/cold leads into becoming a Member and taking advantage of many products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.

Обязанности

As a Customer Support Executive with German (Onboarding), you will act as a key liaison between and potential members, ensuring they see the value of joining a leading fintech company. Your role combines excellent customer service with strong sales skills to convert leads into full members.  Why? is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new member – so this is where you come in!

Требования

Native-level proficiency in spoken and written German
Previous customer service or telesales experience
Focused on revenue and can up-sell to our prospective members
A self-starter that is target-driven
Comfortable with adapting to constant change and shifting priorities
Member first mentality
Self-motivated and conscientious, wanting to make a real difference to the business
Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience 
You may also have experience of using Zendesk or similar and Predictive (or power) dialer

Другое

At , we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
is available for UK, Indian, German and French SMEs
Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
Over $300 million raised in funding
Over 2,800 Tideans globally
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
Call potential members that have downloaded the app but sometimes, as life gets in the way, they have not signed up. Your job is to follow up with them and guide them through the onboarding process
Walk potential members through our signup process, answer their questions and use your persuasion skills to highlight 's unique benefits and convert them into full-fledged Members!
Build rapport with our prospective members to identify areas to upsell relatable products. 
Work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically-minded.
As we grow rapidly and new products introduced to our member base, your aim is to utilize your upselling skills to offer a range of Products to our prospective leads. 
Salary €17,600.00 - €19,800.00 gross annual 
25 days paid annual leave 
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget in the amount of 1000 BGN per year
Additional health & dental insurance
Mental wellbeing platform 
Fully covered Multisports card
Food vouchers
Snacks, light food, drinks in the office
WFH equipment allowance
Flexible working from home
Sabbatical Leave
 
At , we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-BK
#LI-Hybrid
#LI-Remote
At , we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
 
At , we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
does  not  charge any fees at any stage of the recruitment process.
All official job opportunities are listed exclusively on our  Careers Page  and applications should be submitted through this channel.
Communication from will only come from an official  @ .co  email address.
does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting or requesting payment, please treat it as fraudulent and report it to us immediately at talent@.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
 
leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy .
Your personal data will be processed by for recruitment purposes and in accordance with 's Recruitment Privacy Notice .