USAStrategic Engagement Associate
10 мес. назад
105k–150k USD / yearUSAMiddleRemote
customer successonboardingdata analysisproduct roadmap
Lead onboarding and adoption for SMB and mid-market clients, driving fast time-to-value and long-term retention by leveraging customer insights to influence product roadmap and scalable systems.
Обязанности
- Thousands of companies already trust our client to accelerate their recruiting workflows, remove manual toil, and make better hiring decisions with confidence. We’re not just building software - they're creating a new category. With rapid expansion across SMB and mid-market customers, they're looking for a Strategic Engagement Associate to help our users realize the full potential of the company, driving adoption, retention, and long-term growth.
- This is a high-visibility role where you’ll sit at the intersection of Customer Success, Product, and Go-To-Market, directly shaping how thousands of companies experience the future of hiring.
Условия
- Category-dening company. Be part of the team reimagining how hiring works with AI.
- High-impact role. Your work directly shapes how thousands of companies experience our innovative product.
- Growth opportunity. Exposure to strategic projects across Customer Success, Product, and GTM.
- Collaborative culture. Work with a team that values ownership, curiosity, and pushing the bar higher.
- 2 - 7 years of experience in a customer/stakeholder-facing role, ideally within a fast-paced startup. Ideally has had experience in strategic projects/ops, customer success, talent ops, recruiting, client operations, consulting, sales, etc.
- APPLY if you're ready to be part of a great team. This role is HYBRID and you need to be in the office in San Fransisco minimum 4 days a week. No VISA sponsorships are given.
Другое
- Our client is looking for a strategic, resourceful operator who can quickly diagnose challenges and drive solutions- leading onboarding and adoption for their SMB and mid-market clients to ensure fast time-to-value and long-term retention. Sitting at the crossroads of Customer Success, Product, and GTM, they’ll turn customer insights into scalable systems and influence the product roadmap while solving problems with urgency.
- Lead onboarding for new SMB and mid-market customers, ensuring a smooth ramp-up and a fast path to value.
- Drive adoption at scale. Use data to proactively identify opportunities and risks, engaging customers to unlock advanced features and achieve meaningful outcomes.
- Be the voice of the customer. Spot trends, surface insights, and influence both our product roadmap and GTM strategy. Solve problems with urgency. Jump in to resolve customer challenges, collaborating cross-functionally to deliver fast, reliable solutions.
- Build for scale. Codify what works—helping design systems, playbooks, and processes that will enable us to support thousands of users efficiently.
- Make an impact. Your work will directly drive retention, expansion, and the long-term success of the company's customers.