Enterprise Field Engineer - Adobe

1 мес. назад

PortugalEurope

adobe cx

Provide technical advisory and enablement services to enterprise customers as part of Adobe's EMEA Field Engineering team.

О компании

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation thro

Обязанности

You will join Adobe's EMEA Field Engineering (FE) team which delivers Success Accelerators directly to enterprise customers as part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio.
The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that Accelerator delivery commitments to Ultimate Success customers are met in full.
These resources will operate as customer-facing representatives under Adobe's brand, quality standards, and operating model. They will interact directly with customer teams, represent Adobe's advisory standard, and deliver within established FE frameworks and accelerator playbooks.

Будет плюсом

Current Adobe Certified Expert (ACE) certification in one or more relevant solutions (AEP, RTCDP, AJO, CJA, AEM Sites or Assets).
Experience delivering engagements within a subscription or retainer-based services model, where quality and velocity both matter.
Familiarity with Adobe's Ultimate Success Accelerator framework or equivalent short-form advisory methodology.
Prior exposure to Adobe's internal tooling is an advantage but not required.
Understanding of EMEA enterprise customer environments and data privacy requirements (GDPR and relevant industry-specific regulations).

Другое

Deliver Success Accelerators: Provide technical and strategic advisory engagements to Adobe’s premium Ultimate Success enterprise customers, operating as a pooled resource within the Field Engineering team.
Drive Fast-Paced Engagements: Own and deliver structured, short-form advisory engagements designed to solve specific customer challenges, capped at 40 hours of effort and typically lasting four to six weeks from kick-off to final output.
Lead Structured Discovery: Conduct structured discovery sessions directly with customer teams to understand their specific business and technical challenges.
Produce and Present Deliverables: Create clear, written outputs (such as assessments, roadmaps, or recommendation documents) following Adobe's established methodologies and templates, and present these findings to customer stakeholders.
Document and Hand Off Outcomes: Capture and document an Impact Summary for each engagement, and ensure a clear handover of findings to the customer’s assigned success team (CSM/TAM).
Work Across Diverse Accelerator Categories: Deliver advisory services across key areas, including:
Technical Readiness: Solution Optimisation, Go-Live Readiness, Implementation Readiness, Upgrade/Migration Readiness, and Troubleshooting.
Adoption and Enablement: Use Case Mapping, Tool Workflow/Governance Optimisation, and Value Measurement Frameworks.
Strategic Readiness: AI and Agentic Readiness, Content Supply Chain Readiness, and Digital Strategy/Roadmaps.
Collaborate with Account Teams: Respond to accelerator requests driven by Customer Success Managers (CSMs) and Technical Account Managers (TAMs) to address key priorities identified within the customer's overall success plan.
Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions.
Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level.
Strong communication skills in English; able to tailor tone and depth to audience from practitioner to leadership level.
Willingness to operate within Adobe's internal systems, quality frameworks, and customer engagement protocols for the duration of the assignment.
Located in EMEA, with the ability to travel for customer-site engagements as required (~20% travel).
Ability to self-manage a varied workload across multiple concurrent engagements, adapting quickly when customer priorities, scope, or timelines shift mid-delivery.
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
How we use AI in the recruitment process:     To ensure more focused and engaging conversations, we  leverage  AI in our recruitment process exclusively for secure, objective  note-taking , never for evaluative judgments. This allows our team to be fully present with you. You are always welcome to request a transcript of these notes or opt out of this feature at any time.  Opting out will not  impact  the  outcome of the interview process
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
 
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WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit.
WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  
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