Intermediate ITSM Tool Specialist

1 мес. назад

FranceEuropeMiddle

hp service manageritsmapi integrationtestingmigration

Configure, administer, and provide technical leadership for IT Service Management tools.

Требования

Configuration and development experience with Service, Incident, Problem, Service Catalogue, Request, and Change Management modules in a Service Management tool
Working knowledge of best practices and of the functionality provided by an out of box system
ITIL/ITIL V3 Foundation Certification
 
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

Другое

have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you.
eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.
Must be able to Configure, tailor, and administer IT Service Management (ITSM) tools (e.g. HP Service Manager 9) to meet the needs of the various ITSM processes
Provide in-depth technical planning, designing, and administering of the ITSM suite of applications
Migrate, Test, identify and correct defects
Integrate with System management products and vendor supplied Application Programming Interfaces (APIs)
Provide leadership in recommendations based on best practices and experience in service management
Understanding of interactions and dependencies across IT systems
Minimum 3 years of relevant education (bachelor or equivalent) after the secondary school
Minimum 6 years of IT professional experience
Minimum of 5 years of experience in medium to large scale implementations of ITSM tools