Schools ICT Engineer

2 мес. назад

United KingdomEuropeOnsite

ict supportincident management

Providing onsite ICT support in a large secondary school to ensure smooth operation of school IT services.

О компании

is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

Обязанности

The Schools ICT Engineer is a vital role within , providing high‑quality, onsite ICT support within a large secondary school in St Helens. You will play a key part in ensuring the smooth operation of day‑to‑day school IT services, supporting staff, students, and visitors, and maintaining a reliable, high‑availability environment.

Требования

The ideal candidate will be driven, customer‑focused, and enthusiastic about delivering high‑quality ICT support within an educational environment, with a strong track record of problem‑solving and delivering results.

Другое

Here it is:
Location: St Helens, UK
Work mode: Onsite 5 days a week
Partnership: We become one team with our clients, helping them navigate change and stay agile.
Integrity: We care deeply, going beyond the brief to make meaningful change happen.
Innovation: We bring together the right technologies and expertise to design solutions that work.
Passion: We are dedicated to improving public services and, ultimately, people's lives.
Provide face‑to‑face and remote support to students, staff, and visitors
Log, manage, and resolve ICT incidents within defined SLAs and KPIs
Deliver exceptional customer service at all times
Build, configure, and deploy end‑user devices for staff and students
Install and update applications on user devices
Support printers, projectors, and other school equipment
Complete administrative tasks including asset management and documentation
Support school events such as open evenings, parents' evenings, and other scheduled activities
Work collaboratively with other ICT engineers to maintain a reliable, high‑availability environment
Typical working hours are 8:00am – 4:00pm, Monday to Friday, with flexibility required based on school and business needs.
This role is an excellent opportunity to build hands‑on experience within an education environment, working closely with end users and technical teams. You will gain exposure to a wide range of technologies while directly supporting teaching and learning through high‑quality ICT services.
Strong knowledge of Microsoft operating systems and products (Windows 10/11 and Windows Server)
Experience supporting hardware and software, including PCs, laptops, printers, and projectors
Understanding of networking fundamentals and troubleshooting in a managed environment
Familiarity with mixed Apple and Microsoft environments, including basic Apple device support
Experience building, configuring, and deploying end‑user devices across different operating systems
Good understanding of networked printers, including MFD devices
Strong communication and customer service skills, with the ability to support non‑technical users
Proven problem‑solving ability with a proactive and organised approach
Experience working in an IT support or customer‑focused environment (education experience desirable)
This role will offer exposure to the right mix of challenges within a culture that promotes continuous learning and development. Benefits include:
Enhanced Pension Scheme
Life Assurance
Access to exclusive discounts and offers through the "Perks at Work" scheme
25 days annual leave (with the option to buy more)
Simply submit your CV.
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We operate a rigorous and fair recruitment process to ensure we attract the best talent and are committed to building a diverse and inclusive workforce.