Renewal Operations Strategy Manager

1 мес. назад

USAMiddle

data analysissalesforcecrmrenewal managementstrategic planning

Lead and optimize renewal operations to protect and grow the installed customer base through data-informed decisions and operational execution.

О компании

’s Renewal Operations team is responsible for protecting and growing one of the company’s most critical assets: its installed base. We sit at the intersection of commercial strategy, systems, and execution -  translating GTM priorities into the operational infrastructure that drives predictable, scalable renewal outcomes.
The team spans renewal operations and quoting, and works closely with Customer Success, Sales, Finance, and Product to ensure every renewal is handled with speed, accuracy, and strategic intent. We’re a high-impact team in a period of active build -  which means the work is visible, the problems are real, and there's genuine opportunity to shape how this function grows.
As a Renewal Operations Manager within the Renewals Operations team, you will be a critical analytical and operational partner driving data-informed decisions across the renewals lifecycle -  translating complex renewal metrics into actionable insights, optimizing workflows, and supporting the tools and systems that power a high-performing renewals organization. This role is ideal for someone who thrives on solving operational problems with data and has a passion for revenue retention in a fast-paced SaaS environment.

Будет плюсом

Experience with CPQ tools (e.g., Salesforce CPQ, DealHub, Apttus) and/or forecasting platforms such as Clari.
Familiarity with renewal quoting workflows including multi-year and co-term deal structures.
Understanding of SaaS renewal metrics: ARR, NRR, GRR, churn rate, renewal rate, and pipeline coverage.
Exposure to subscription lifecycle management, contract data, and revenue recognition concepts.
Knowledge of SQL or Python for data extraction and ad hoc analysis is a strong plus.

Другое

is on a mission to secure the world’s data. With Zero Trust Data Security™, helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
 
Renewal Analytics & Reporting  
Design, build, and maintain dashboards and recurring reports to track renewal KPIs including ARR retention rate, churn, on-time renewal rate, and pipeline coverage.
Conduct deep-dive analyses on renewal trends, customer behavior, cohort performance, and territory-level outcomes to surface actionable insights for leadership. 
Support accurate in-quarter and long-range renewal forecasting by maintaining and validating forecast models and tracking actuals versus plan. 
Prepare and present data-driven performance summaries for MBRs, QBRs, and senior leadership reviews in partnership with the Senior Director. 
Identify patterns in at-risk renewals and escalate findings with supporting data to Renewals Sales and Customer Success teams.
Process & Quoting Operations  
Analyze end-to-end renewal workflows - from opportunity identification to quote generation to close -  to identify bottlenecks, inefficiencies, and improvement opportunities. 
Document current-state processes and propose future-state designs that reduce cycle times, improve accuracy, and support scalability. 
Support quote governance by reviewing renewal quotes for accuracy, policy compliance, and adherence to approved discount frameworks. 
Assist in developing quoting frameworks for multi-year, co-term, and mid-term expansion scenarios to maximize ARR retention. 
Partner with Renewals Operations leadership to build and maintain playbooks, quoting guidelines, and standard operating procedures.
Systems, Data & Cross-Functional Partnership  
Conduct regular data quality audits across CRM and renewal systems, resolving discrepancies and implementing governance controls. 
Partner with IT and RevOps to define business requirements for system enhancements, integrations, and automation initiatives. 
Serve as a liaison between Renewals Operations and Business Intelligence teams to ensure reporting infrastructure meets business needs. 
Work closely with Sales, Finance, Legal, and Customer Success to align on renewal goals, data definitions, and process standards. 
Contribute analytical support to new GTM programs and strategic initiatives that impact the renewals business.
 
6+ years of experience in Sales/Renewal Strategy & Operations, Management Consulting, Business Operations within a high-tech industry, preferably in hyper-growth, cloud-based technology businesses
Strong analytical skill set with demonstrated experience in driving business insights through a variety of tools / systems (e.g., Excel, Google Sheets, Tableau,, Clari)
Excellent communication skills (written, oral, and presentation)
Strong collaboration skills with the ability to work across different functions and effectively prioritize concurrent tasks / deliverables
Highly organized and self-motivated with a bias for action and driving results
Strong independent project management skills including the ability to define and execute against project timeframes, dependencies and risk factors
Thrives in ambiguity, enjoys working on multiple tasks with competing priorities with a high degree of ownership and autonomy
B.A./B.S. Degree, MBA is a plus
(RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. 
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Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
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