Senior Service Designer - Product & Experience

Другое

• Senior Service Designer  
• Location:  London (Hybrid) |  Practice Area:  Product & Experience |  Type:  Permanent  
• Design with impact. Lead with empathy. Transform experiences.  
• The Role  
• Company is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You’ll work on complex transformation programmes addressing today’s most relevant challenges, from advancing inclusive design in high-street banking to helping global business organisations adopt customer-driven operating models.  
• What  You’ll  Do  
• Facilitate senior-level workshops and lead discovery activities to define experience design strategies, leveraging  AI -enabled research, insight synthesis, and sense-making techniques  
• Translate user needs into concepts, service blueprints, and artefacts that align business strategy with user needs  
• Incorporate  AI -driven capabilities such as personalisation, automation, and predictive decisioning into service concepts and journeys  
• Support the design of data- and  AI -driven Customer Journey Management systems, enabling clients to manage services from individual products through to enterprise scale  
• Oversee end-to-end design delivery, managing roadmaps and timelines  
• Promote the value of design across multi-disciplinary teams and client stakeholders  
• Become a trusted advisor to clients, identifying and leading new opportunities that address their challenges  
• What  We’re  Looking For  
• Strong expertise in service design methods and customer experience practices  
• Proven ability to lead change and influence senior stakeholders  
• Experience in Customer Journey Management, including specialist tools such as Theydo and how analytics support journey optimisation  
• Hands-on  AI  experience, including delivery on ML/ AI  client engagements and the use of  AI  (e.g. genAI, design  AI  tools, CX metrics and analytics) to accelerate insight generation, design iteration, and journey optimisation  
• Excellent storytelling, research, and communication skills  
• Attention to detail, with the ability to manage more than one project in parallel  
• Experience working in agile, cross-functional teams within consulting or financial services alongside data, technology, and  AI  specialists  
• Sound business acumen and commercial awareness  
• Bonus Points For  
• Product design skills  
• Domain knowledge in banking, insurance, or capital markets  
• Experience with sustainable and/or inclusive design in an enterprise environment  
• Why Join Company  
• Be part of a close-knit, multi-skilled, and fast-paced design team  
• Deliver high-impact technology solutions for Tier 1 financial and energy institutions  
• Work within a collaborative, flat, and entrepreneurial consulting culture  
• Access continuous learning, professional training, and industry certifications  
• Help shape the future of human-centric transformation across financial services and energy  
• Our Benefits  
• We offer a competitive, people-first benefits package designed to support every aspect of your life:  
• Core Benefits:  Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover  
• Mental Health:  Easy access to CareFirst, Unmind, Aviva consultations, and trained in-house mental health first aiders  
• Family-Friendly:  Enhanced maternity, adoption, and shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement  
• Family Care:  Eight complimentary backup care sessions for emergency childcare or elder care  
• Holiday Flexibility:  Five weeks of annual leave, with the option to buy or sell additional days  
• Continuous Learning:  Minimum 40 hours of training annually, including workshops, certifications, and e-learning, plus a dedicated business coach from day one  
• Healthcare Access:  Convenient online GP services  
• Extra Perks:  Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work scheme, and dental insurance  
• Inclusion at Company  
• We are committed to a barrier-free and inclusive recruitment process. If you require adjustments at any stage, please let us know - we’re happy to support you. We welcome applicants from all backgrounds. At Company, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity, and inclusion, and underpins the way we work with clients and colleagues every day. #LI-DNI