Community Content Strategist

1 мес. назад

CanadaWorldwideSenior

content strategy

Community Content Strategist to build and execute content strategy for and Auth0 customer communities to drive engagement and establish authority in identity and security.

Обязанности

Own content strategy and programming: Identify, cultivate, and publish expert-driven content that elevates community voices and builds trust across the and Auth0 communities. Design and run the content programs (e.g. technical deep-dive series, AMAs and member features) that drive meaningful engagement, establish the community as an authoritative destination, and position our most knowledgeable members and internal experts as credible voices in the identity and security space. 
Identify and cultivate Community Champions : Ensure Champion expertise is activated across content programs, GTM initiatives, and community-driven knowledge assets. Build a repeatable process for surfacing these voices and routing them into the right content formats and business moments.
Own content calendar and operations: Develop and maintain the community calendar across both and Auth0 communities, sequencing content programs and publications to align with product moments, GTM priorities, and audience engagement patterns.
Support GEO and AEO execution as the community partner: Work closely with the Customer Content team to ensure community content meets generative search eligibility standards. Serve as the community partner responsible for ensuring that high-value discussions, Q&As, and blogs are structured, tagged, and formatted to be discovered and cited by Google AI Overviews, Perplexity, ChatGPT, Gemini, and emerging models. 
Govern the content lifecycle: Conduct audits of both communities by identifying outdated content, flagging technically inaccurate threads, and refreshing top-performing assets. Maintain the content freshness standards that ensure no critical community knowledge ages out of accuracy or relevance without a deliberate decision.
Build the GTM signal engine: Partner with engineers to design and deploy agentic AI workflows that continuously monitor both communities for strategic signals like trending questions, unmet product needs, sentiment shifts, and buyer intent indicators. Build process to route that intelligence automatically to Product, Marketing, and Customer Success stakeholders who can act on it. 
Surface community knowledge for structured assets: Use community analytics and listening tools to identify high-value discussions, solved problems, expert answers, and emerging questions and work with the Community Engineer teams to transform them into structured, evergreen knowledge assets including FAQs, knowledge base articles, and community blogs that are built to perform in generative search as well as partner with the Social Care & Advocacy Specialist to ensure content is disseminated as part of the content programming strategy. 
Measure what matters: Build and maintain the measurement model that connects community content performance to support deflection, generative search citation frequency, and pipeline influence. Demonstrate the business value of well-governed community knowledge.

Будет плюсом

Experience using analytics tools such as Google Analytics, Tableau, or similar to track content performance and user behavior.
Background in a B2B SaaS or post-sales environment with exposure to go-to-market motions and customer success programs.
Experience building or working with agentic AI workflows, automation pipelines, or custom AI tools applied to content or community use cases.
Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: .

Другое

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
As the Community Content Strategist you will build and execute the content strategy that elevates our and Auth0 customer communities into an authoritative destination for identity and security experts. Working closely with the Customer Content, Social Care & Advocacy, and Community Engineer teams, you will turn real-world community expertise and discussions into high-quality content that drives engagement, supports generative search discoverability, and surfaces GTM intelligence across the business.
4 to 7 years of experience in content strategy, community content, or knowledge management.
Experience building and managing community engagement programs that focus on developing technical and business thought leadership. 
Demonstrated ability to read and work within technical content environments and restructure them into clear, accessible, search-optimized narratives that resonate with a general audience.
Experience structuring and optimizing content for generative AI engines, including familiarity with how LLMs surface and cite structured content, and experience applying those standards to community environments.
Experience working with content performance data and analytics tools to build dashboards, identify trends, and communicate findings with clear business context.
Experience applying content taxonomy frameworks, metadata standards, or information architecture systems at scale.
Experience working cross-functionally with Product, Marketing, and Customer Success teams to align on shared goals and route intelligence into action.
Supporting Your Well-Being  
Driving Social Impact 
Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, int