Account Development Manager 1 -Evening shift (15:30 - 00:00)

1 мес. назад

Czech RepublicEuropeJunior

crm

Manage and develop customer accounts to maximize their success and productivity using 's work management platform.

Обязанности

is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with , and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way. 
Our days at are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen. You will be part of the incredible Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

Требования

1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support,  etc)
Fluent English
Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
Keen business sense to discover and understand customer business objectives and pain points 
Passionate about teaching/instilling knowledge in others
Willing to dive into technical details of a product to understand it thoroughly
Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
Prepare to work evening shift (15:30 - 00:00)
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
Excellent organization, note-taking, and time management skills

Условия

5 Weeks of paid vacation
Sick Leave Compensation  5 Paid Uncertified Sick Days
2 weeks fully paid w/ medical certificate, additional 
4 weeks paid at 80% salary rate
Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity 
2 Volunteer Days
Meal Vouchers (CZK 220 per working day)
Annual Prague Travel Card (Lítačka)
Hybrid Working Model
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus
#LI-AS1

Другое

Understand customer use cases and work processes to provide the best guidance on how to optimize usage
Proactively reach out to customers to help them use in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
Maximize customer lifetime by helping them unlock the most product value
Drive the adoption across the customers’ teams
Drive Net Retention via upsell and cross sell
Energetic, critical thinker, generally curious, problem solver
Passionate about learning and improving every day, motivated to excel
Open to feedback, coachable
Strong team player
Self Starter with strong ownership skills, willing to go above and beyond the job description
Creative and innovative
We care about our customers. We understand the customer journey, experience, and value derived from . Decision-making and action-taking are done with the customer in mind.
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.