Community Manager (Executive)

4 мес. назад

EgyptWorldwideJunior

Community Manager role to support day-to-day community management and social customer support across multiple social platforms.

О компании

We are – world leaders in activating growth with precision and empathy at scale.
As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.
We foster an inclusive workplace that emphasizes personal well-being.

Обязанности

MENA is seeking a  Community Manager (Executive) to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
This role requires  bilingual communication skills (Arabic & English)  and the ability to operate within a structured, SLA-driven environment.
Manage daily community engagement and social customer support across assigned platforms
Respond to comments, direct messages, and customer queries in line with agreed  SLAs, tone of voice, and escalation protocols
Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
Support  always-on social activity and campaign launches  with timely, real-time engagement
Coordinate with internal social, content, and account teams to resolve customer issues
Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
Follow defined governance processes, approval workflows, and platform best practices
Ensure consistent quality, accuracy, and responsiveness across all community interactions

Другое

At , our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
1–3 years’ experience in community management, social media, or social customer support roles
Experience supporting  enterprise or high-volume accounts
Strong understanding of major social platforms and customer engagement best practices
Written communication skills ( Arabic required; English essential )
Comfortable managing customer-facing interactions in a structured, process-driven environment
Organized, reliable, and able to work independently within defined SLAs and workflows
Hands-on experience using  community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
Ability to adapt quickly to new tools and reporting workflows used by the agency or client
's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.