Senior Specialist Field Engineer - Compute Infrastructure

2 мес. назад

United KingdomEuropeSeniorOnsite

clouddata centershardwareinfrastructure

Responsible for ensuring reliable, high-performance AI compute infrastructure and supporting large customers from facility design to production-ready supercomputers.

Обязанности

The Field Engineering organization at is dedicated to ensuring every customer running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. Field Engineering aligns closely with internal and customer engineering teams, offering valuable insights from the field and the chance to shape the product roadmap and development.
As a Specialist Field Engineer - Compute Infrastructure at , you'll own the technical path for some of our largest customers as they go from facility and rack design to a validated, production-ready supercomputer. Working alongside the teams that build and operate each layer, you are the deep technical expert who turns raw data center hardware—racks, GPUs, high-speed fabric, firmware—into reliable compute that customers can train and inference on at scale, spanning infrastructure engineering, provisioning, validation, operations, and support.
You'll engage hands-on across the entire customer lifecycle: leading new GPU cluster bring-up and acceptance, driving InfiniBand/RoCE fabric validation and HPC performance benchmarking, defining how we operate customer bare-metal fleets at rack-level-and-up (IT service, break-fix, network, and firmware), and standing up locked-down, security-sensitive environments for our most strategic AI customers. You'll partner closely with Data Center Operations, Fleet Operations, Networking, and Product Engineering, and your work in the field will directly shape how delivers compute infrastructure. If you're driven by innovation, thrilled by the possibilities of what specialized compute can enable, and eager to be part of a team that's shaping the future, then is the place for you
Serve as the primary technical point of contact for customers, establishing strong technical relationships and ensuring their success with 's cloud infrastructure offerings, focusing on bare-metal compute infrastructure and end-to-end cluster delivery within high-performance compute (HPC) environments.
Own the technical path from facility and rack design to a validated, production-ready supercomputer—spanning logical design, infrastructure engineering, provisioning, validation, operations, and support. 
Lead bring-up and acceptance of new large-scale GPU clusters, driving InfiniBand/RoCE fabric validation, HPC performance benchmarking (e.g., NCCL, ib_write_bw), and remediation of fabric, optics, firmware, and node-level issues to meet customer performance targets.
Define and operationalize models for managing customer bare-metal fleets at rack-level-and-up—IT service, break-fix, network and firmware management—including Bare Metal as a Service (BMaaS) and customer self-service patterns.
Partner with Data Center Operations, Fleet Operations, and Networking teams to align facility, hardware, and fabric readiness with customer go-live timelines and operational SLAs.
Review and advise on customer-facing technical contract terms, including service scope, operational responsibilities, SLAs, isolation requirements, and support boundaries.
Lead proof of concept initiatives to showcase the value and viability of 's solutions within specific environments.
Drive technical leadership and direction during customer meetings, presentations, and workshops, addressing any technical queries or concerns that arise.
Act as a virtual member of 's Compute Infrastructure, Fleet Operations, and Networking engineering teams, identifying opportunities for product enhancement and collaborating with engineers to implement your suggestions.
Offer valuable insights on product features, functionality, and performance, contributing regularly to discussions about product strategy and architecture. 
Stay informed of the latest developments and trends in Kubernetes, cloud computing and infrastructure, sharing your thought leadership with customers and internal stakeholders.
Lead the prototyping and initiation of research and development efforts for emerging products and solutions, delivering prototypes and key insights for internal consumption.
Represent at conferences and industry events, with occasional travel as required.

Требования

B.S. in Computer Science or a related technical discipline, or equivalent experience
7+ years of proven experience as a Solutions Architect, Field Engineer, Infrastructure/Systems Engineer, or Technical Account Manager in Cloud Infrastructure, focusing on building or operating distributed systems or HPC/cloud services, with an expertise focused on bare-metal compute infrastructure and large-scale GPU cluster delivery
Fluency in cloud computing concepts, architecture, and technologies with hands-on experience in designing and implementing cloud solutions
Proven track record with building customer relationships, communicating clearly and the ability to break down complex technical concepts to both technical and non-technical audiences
Deep expertise with modern rack-scale GPU server hardware (e.g., NVIDIA HGX / GB200-class systems), high-speed interconnects (InfiniBand, NVLink), and the firmware/BMC/BIOS layer
Expert-level Linux system administration and command-line troubleshooting, paired with strong networking fundamentals (routing, fabric topologies, TCP/IP)
Hands-on experience bringing up, validating, and operating large GPU clusters—including bare metal node pxe boot, hardware health, fabric validation, and HPC acceptance/performance testing—and integrating bare metal with orchestration layers such as Kubernetes and Slurm

Будет плюсом

Experience operating security-sensitive, air-gapped, or otherwise locked-down customer environments
Experience with scripting and automation related to bare-metal provisioning, infrastructure validation, and lifecycle management (Python, Bash, Ansible, or similar)
Experience designing AI supercomputers from MEP designs
Experience delivering bare-metal infrastructure at scale for large strategic customers or AI research labs
Experience with building solutions across multi-cloud or hybrid environment
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. 
You love to help solve challenging technical problems
You’re curious about the latest and greatest technologies in the AI space
You’re an expert in managing conflict and achieving mutually beneficial technical outcomes

Условия

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
Family-level Medical Insurance
Family-level Dental Insurance 
Generous Pension Contribution 
Life Assurance at 4x Salary 
Critical Illness Cover 
Employee Assistance Programme 
Tuition Reimbursement
Work culture focused on innovative disruption
Benefits may vary by location.

Другое

 
At , we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 
Be Curious at Your Core
Act Like an Owner
Empower Employees
Deliver Best-in-Class Client Experiences
Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is £98,000 - £130,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
 
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is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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