EuropeSenior Technical Operations Engineer (part-time)
2 мес. назад
EuropeWorldwideSeniorRemote
mobile
Part-time senior engineer role focused on technical operations in a mobile app monetization company.
Требования
- 4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar client-facing technical roles
- Advanced English communication skills (written and spoken) are mandatory
- Strong experience troubleshooting mobile SDK integrations and technical issues in production environments
- Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations
- Experience handling technical escalations and communicating directly with external clients
- Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows
- Ability to provide clear root cause analysis and actionable technical recommendations
- Strong ownership, prioritization, and escalation management skills
- Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy, or similar
- Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency
- Comfortable working independently in fast-moving and ambiguous environments
Будет плюсом
- Experience working with ad monetization and mediation platforms
- Experience supporting retention or enterprise-level partners
- Experience building support automations, internal tools, or AI-assisted workflows
- Familiarity with mobile attribution and analytics platforms
- Experience collaborating closely with Product, QA, Engineering, and UA teams
- Understanding of mobile game publishing, live operations, or release workflows
- Experience improving support processes, documentation, and operational standards
- Basic scripting or automation skills are a plus
- Why Join Accelerator?
- High Ownership – You will own and shape technical support operations instead of working as a reactive ticket processor.
- Operational Impact – Your work will directly improve retention client experience, support scalability, and internal efficiency.
- AI-Driven Environment – We actively invest in automation and AI-assisted workflows to reduce manual operations and improve support quality.
- Lean Team Structure – Work closely with Product, QA, Engineering, and Publishing teams with fast decision-making and minimal bureaucracy.
- Real Technical Challenges – Work on SDK integrations, monetization systems, attribution flows, mediation setups, and live production issues across multiple games and partners.
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- With an outstanding product and a mission that excites and inspires, offers a unique opportunity to make an impact while being part of an amazing team.
- Join us and help shape the future of mobile app success!
Другое
- is a dynamic US-based product company with a truly global presence.
- We have offices in Warsaw, Barcelona and Parkland (FL), along with remote team members located around the world.
- Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.
- At , we’re more than just a company—we’re a team united by a common mission: Help people discover and grow their talents through products that enable successful mobile app businesses!
- We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.
- Here’s what we value, and what we hope you do too:
- Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers.
- Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.
- Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors.
- Enjoying the Journey: We believe in having fun while working toward our goals.
- Accelerator is a fast-growing division of focused on helping mobile app and game developers scale through monetization, mediation, user acquisition, retention, analytics, and operational support.
- We work both with game studios and app publishers, supporting projects across multiple verticals, genres, and monetization models.
- We’re not a service provider — we act as a strategic growth and product partner. Our team helps partners improve monetization performance, technical stability, retention, testing quality, creative performance, and operational scalability.
- Beyond publishing support, we also work deeply with ’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting.
- We operate as a lean, high-impact team where ownership, speed, technical quality, and continuous process improvement are core to how we work.
- We are looking for a Senior Technical Operations Engineer for part-time work to own complex technical support operations for retention partners and act as the primary escalation point for high-priority technical issues.
- This role combines:
- technical troubleshooting,
- retention client communication,
- support process ownership,
- AI and automation implementation,
- operational improvements across the support workflow.
- The ideal candidate is highly independent, operationally strong, technically hands-on, and comfortable driving complex investigations with minimal oversight.
- Key Responsibilities:
- Technical Investigations & Escalations
- Own complex SDK, monetization, mediation, attribution, and integration investigations
- Perform deep troubleshooting using logs, test builds, dashboards, and device testing
- Provide clear root cause analysis and actionable recommendations
- Drive escalated retention client issues from investigation to resolution
- Identify blockers early and escalate proactively when needed
- Retention Client Support
- Communicate directly with retention partners through Intercom and Jira
- Provide clear, technically accurate, client-ready updates
- Maintain high responsiveness and strong ownership during escalations
- Improve client confidence during ongoing investigations
- AI & Support Automation
- Implement AI workflows to improve support efficiency and investigation quality
- Automate repetitive support operations where possible
- Improve troubleshooting workflows, templates, summaries, and escalation handling
- Identify operational bottlenecks and reduce manual workload
- Process & Operations Improvement
- Build scalable support processes and escalation standards
- Improve prioritization and response workflows for high-priority issues
- Create and maintain internal technical investigation documentation
- Collaborate with Product, QA, and Engineering teams to improve resolution speed
- Communicate directly with retention partners through Intercom, Jira and Zoom calls
- Requirements: