Presales and Implementation Engineer

2 мес. назад

ArgentinaLATAM

itsmitam

Customer-facing role responsible for delivering technical solutions and implementing SaaS products for IT management and service automation.

Delivering technical solutions to prospects or clients for ITSM & ITAM applications, including demos and proofs of concept, as well as production implementations.
Validating the solutions offered to prospects, from both a technical and project planning point of view.
Supporting Sales Representatives during the entire sales process, from request for information (RFI) and request for proposal (RFP), to contract negotiation and closing.
Generating documents to make configuration easier including tips around implementation best practices.
Interfacing between customers and our R&D teams to solve complex technical or product/implementation issues.

Do not hesitate in applying if you...  
Think analytically
Hold or are working towards a degree in Engineering or Computer Science
Have strong communication and negotiation skills
Enjoy working with clients, have good energy, and are empathetic
Have previous experience in software implementations and/or Presales, particularly ITSM, ITAM or ITIL
Are bilingual in English and Spanish
 
Having previous experience using products is a big plus!
 
Our benefits include career development opportunities, English lessons, external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

 
 
  is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.  To support our continuous growth we are looking for a bilingual  Presales & Implementations Engineer  to join our team. This key customer-facing position is responsible for understanding our client's business processes and mapping these processes to our software solutions. You will advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings.