Customer Operations Representative

1 мес. назад

USAJuniorOnsite

saporder managementreportingcustomer communication

Responsible for managing the end-to-end order lifecycle and ensuring operational efficiency in customer order processing.

Bachelor's Degree in the field of -- Communications, Supply Chain, or related field of study
Between 1-3 years of experience in Customer Service
Between 1-3 years of experience in Supply Chain Operations
Proficient in Microsoft Office Suite. SAP experience preferred.
provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.
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In the position of Customer Operations Representative, you will be responsible for managing the end-to-end order lifecycle for finished goods, ensuring accurate and timely processing in SAP. Serve as a key liaison between customers, sales, supply chain, and logistics teams to deliver exceptional service and operational efficiency.
Order Lifecycle Management in SAP - Enter, validate, and maintain customer orders in SAP. Ensure pricing, quantities, and delivery dates are accurate.
Cross-Functional Coordination - Collaborate with Sales, Supply Chain, and Logistics to resolve order issues.
Communicate proactively on delays or changes.
Customer Communication and Issue Resolution - Provide timely updates to customers on order status. Investigate and resolve discrepancies or complaints.
Reporting - Prepare reports for internal stakeholders.
Continuous Improvement and Process Support - Participate in projects to improve order management processes.