Consumer Relations Representative (Temp Only)

1 мес. назад

USAJuniorOnsite

customer servicedata analysisreportingemail communicationcall handling

Provide customer support by handling inquiries, processing reports, analyzing data, and collaborating with internal teams for products.

Требования

Prefer a Bachelor's Degree in the field of business, communications, or related areas
Additional Experience Desired: Minimum 1 year of experience in consumer relations, customer service, or call center
Computer Skills Desired: Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.
Excellent data entry skills.
Preferred Certifications: N/A
Additional Knowledge or Skills to be Successful in this role: Fluent in Spanish or French a plus (read/write/speak)
 
provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.
For United States applicants: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read our privacy policy here: Privacy Policy

Другое

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.
Step into the role of Consumer Relations Representative at and become the ultimate champion of customer service! You'll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our awesome internal teams to tackle customer inquiries head-on, ensuring they're reviewed, processed, and analyzed faster than a Monster can rev up your day. Ready to join the frontlines and make an impact? Let’s rock this!
Answer calls, e-mails, and written communication from consumers regarding all product lines.
Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners.
Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
Maintain relationships with internal departments to help identify and provide solutions.
Perform other duties as assigned.