Implementation Manager, German Speaking

3 мес. назад

SpainEuropeJunior

Manage and oversee implementation processes for clients at a fintech company.

Обязанности

At , our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are not only responsible for onboarding and technical setup but also for ensuring that customers extract maximum value from . By combining a deep understanding of ’s platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption, and contribute to customer success.

Требования

2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
Tech savvy with an ability to fully understand our software
You have Native/Near native level of German
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organisation skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Ability to prioritise and multitask with clients and colleagues
Experience in the fintech industry is preferred

Условия

30 days holiday paid leave
Competitive compensation package
A week exchange policy to another office (London, Berlin, Barcelona, Amsterdam, Paris)
Multisport card fully funded by us
Flexible working hours and opportunity to work from home 
Company office massages
Personal assistant service
Regular team-wide events
Opportunity to use the product.
is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Другое

is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.
The customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.
Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.
The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact .  From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.
We’re changing the world of payments, and we’re looking for an exceptional team to help us. 
Lead the onboarding process for new customers by understanding their needs, configuring their accounts, and delivering tailored training sessions.
Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders.
Ensure new customers quickly realize the value of by maximizing adoption during the initial implementation phase and aligning the setup with their business needs.
Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from .
Assist customers in scaling their usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities.
Act as a trusted advisor to customers, helping them align ’s capabilities with their internal processes to achieve their desired outcomes.
Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction.
Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams.
Identify and propose process improvements to enhance the onboarding and adoption experience.
Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions.
Work closely with cross-functional teams to ensure alignment and deliver maximum value to customers.