Senior Customer Success Manager, Portworx

2 мес. назад

USASenior

customer relationship managementbusiness reviewscustomer onboardingescalation handling

Manage post-sales customer relationships to ensure successful product adoption and drive renewals and growth.

Обязанности

As a Senior Customer Success Manager (CSM) , you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for our clients. You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth.
Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.
Develop a deep understanding of your customer’s business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals.
Drive growth and satisfaction by delivering quarterly business reviews, and identifying opportunities to expand the customer’s use of Everpure and Portworx. 
Act as a primary customer advocate and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved.
Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions.

Требования

5 + years’ experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles.
1 + years experience working with container orchestration technology in an enterprise environment
Customer Success Expertise: Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
Technical Acumen: Working knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure. Familiarity with application onboarding, performance measurement & Storage.
Exceptional Communication: Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
Project Management Skills: The ability to manage multiple projects and customers simultaneously, define project urgency, and execute detailed action plans in a fast-paced and ambiguous environment.
We are primarily an in-office environment and therefore, you will be expected to work from the Raleigh or New York office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
 
 
 
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 
This role may be eligible for incentive pay and/or equity. 
There is no application deadline and we accept applications on an ongoing basis until the job is filled.

Другое

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
 
 
Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team : We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information.
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@.com if you’re invited to an interview.
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.