School Learning Consultant and Coordinator [Mandarin Required]

Другое

• Location: Cupertino, CA  
• Type : Full-Time | 40 hrs/week (Wednesday–Sunday)
• Compensation: $20–$28/hour + performance-based incentives, targeted $50K-$74K/year
• About the Role
• The School Advisor and Coordinator is a   front desk and administrative role   that serves as the first point of contact for families at Think Academy. This position focuses on   student assessment, parent consultation, and enrollment support , helping families identify the most suitable learning path based on each student’s academic needs.
• You will play a key role in   conducting placement evaluations, recommending appropriate classes , and ensuring a smooth and positive experience for both new and existing families.
• Key Responsibilities
• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
• Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
• Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front-desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
• Bachelor’s degree preferred; education, communication, or customer service background a plus.
• Bilingual in English and Mandarin required. 
• Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
• Organized and detail-minded, able to multitask in a fast-paced environment.
• Passionate about education and providing great parent and student experiences.
• Experienced in sale is preferred 
• Why Join Think Academy
• Meaningful work that impacts students’ academic growth.
• Supportive, collaborative, and growth-oriented team environment.
• Career development opportunities in education operations and management.