USASenior Director, Account Management, Consulting
1 мес. назад
USADirectorRemote
Lead strategy, vision, and execution for Consulting Account Management business at .
Обязанности
- We are looking for a Senior Director to lead a team of individual contributors and front-line managers, owning the strategy, vision, and execution for our rapidly growing Consulting Account Management business. In this high-impact role, you will move beyond day-to-day management to build the "operating system" that enables predictable growth across renewals, expansion, and adoption. You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment.
Требования
- Proven Leader: You’ve successfully managed teams and are passionate about developing your people.
- Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes.
- Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
- Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback.
- Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
- Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
- Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
- Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.
- What You’ll Do:
- Lead a team of Account Managers, Account Directors, Key Account Directors, and managers to surpass our business retention and expansion targets in close partnership with Sales
- Drive strong commercial results by coaching + modeling 360 degree client relationship-building and driving value realization for customers through strong product utilization
- Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts
- Own talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs
- Maintain strong performance + uphold our cultural values through a period of change and transformation
- Craft a clear narrative for your team’s performance + customer signals clearly to leadership
- Recruit top talent for your growing team
- Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives.
- 10+ years of work experience in sales, account management, or client success
- 5+ years of direct people management experience
- 2+ year managing managers
- A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
- Ability to distill and explain complex issues in simple terms
- Experience operationalizing the customer journey
- An intelligent, articulate, consultative and confident client facing professional
- Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
- Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
- Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
- Outstanding oral, written and presentation skills
- Effective time management and task prioritization when under pressure
- For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
- You may also be offered a performance-based bonus, equity, and a generous benefits program.
- is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling ’s commitment to equal employment opportunity. does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at , including recruitment, hiring, training, advancement, and termination.
- In addition, it is the policy of to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
- Recruiting Scams and Fraud
- We at have been made aware of fraudulent job postings and individuals impersonating recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
- never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @ email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page .
- If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of please contact us. Your security and trust matter to us.
Другое
- The world’s most sophisticated companies rely on to remove uncertainty from decision-making. With market intelligence and search built on proven AI, delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
- The acquisition of Tegus by in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!