Client Engagement Manager

2 мес. назад

USASeniorRemote

Manage client relationships and ensure alignment between growth, delivery, and solutions for successful business outcomes.

Обязанности

Own the relationship. Build long-term partnerships grounded in honesty and business acumen. Show up with a point of view — on what the client needs, what success looks like, and what needs to be said.
Start with the real problem. Co-discover with clients rather than anchoring to an early diagnosis. Frame every engagement around business impact: revenue, cost, margin, risk, speed.
Drive expansion. Identify and shape opportunities within your accounts. Partner with Growth Managing Principals on account planning rooted in delivery reality and client trust.
Protect delivery health. Track satisfaction and risk proactively. Surface tradeoffs and concerns early — before they become urgent. Know when to pull in senior leadership.
Stay close to the work. Sprint planning, backlog refinement, client reviews — the tactical work is real, and doing it well is what keeps the strategic work credible.

Другое

At Nimble Gravity, we turn complex data and AI into real business outcomes. That work begins with client trust — and this role is where that trust lives.
The Client Engagement Manager owns the client relationship across a defined portfolio of engagements. You're the connective tissue between Growth, Delivery, and Solutions — keeping execution aligned to what actually matters to the client, and turning strong delivery into lasting partnership. You operate at altitude and ground level: running executive relationships while staying close enough to the work to see risk before it lands.
7–10 years in client-facing roles with clear ownership of relationships, delivery, and account growth
Experience in technology, data, or AI consulting — strongly preferred
The instinct to know when to engage, how to frame a difficult conversation, and how to communicate with executives (English C1 required)
Comfort running engagements day-to-day while also developing a view on where the account is heading
A track record of working across Growth, Delivery, and Solutions to create seamless client experiences
Bonus: background in data science, AI, or digital transformation; experience in high-growth environments; prior people management in client-facing roles.
Nimble Gravity is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, or any other basis prohibited under federal, state, or local law.
 
Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.
 
We do not sponsor H1B visas