Portugal
EuropeIT Systems and Support Engineer
4 мес. назад
PortugalEuropeMiddleRemote
automationiso 27001soc 2ai toolsit support
Responsible for IT operations, support, and automation enhancement at a global data and AI education company.
Обязанности
- runs a deliberately small IT team. We extend our capacity through automation and AI — not headcount. This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running.
- You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools at and support its company-wide Claude and MCP deployment.
Требования
- At , we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!
Другое
- 's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies , including 80% of the Fortune 1000, is leading the charge in addressing the critical data and AI skills shortage.
- Manage the IT helpdesk queue — resolve, close, or escalate with clear ownership; no tickets left hanging
- Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup
- Administer macOS fleet via Jamf Pro — device enrollment, policy deployment, Jamf Connect, software management
- Manage Okta: user lifecycle, MFA, end user troubleshooting
- Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing
- Track hardware logistics with office manager — device orders, shipments, MDM enrollment status
- Maintain accurate asset management records and keep endpoint security up to date
- Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverage
- Support Claude enterprise admin: user provisioning, access tier management, MCP connector setup and onboarding
- Monitor AI tools and flag anomalies
- Build and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual work
- Gather and maintain ISO 27001 and SOC 2 evidence in Vanta
- Periodic access reviews
- Keep systems compliant with internal security standards and document support and operations processes
- Assist in preparation for InfoSec audits
- Jamf Pro — device management, policy deployment, Jamf Connect, smart groups, MDM troubleshooting
- Okta — user lifecycle, SSO, MFA.
- Google Workspace — admin console or GAM, domain config, shared drives, licence management
- macOS — hands-on troubleshooting, endpoint security concepts, familiarity with Apple hardware
- SaaS app lifecycle — provisioning, deprovisioning, access reviews across a 400+ app estate
- Ticketing systems — Siit, Jira Service Desk, or similar; strong queue hygiene discipline
- runs an AI-first IT operation. We use AI to do more with a small team — which means the person in this role needs to be a skilled and comfortable daily user of AI tools, not someone who will learn to use them eventually.
- Daily use of Claude or similar LLMs to draft documentation, debug automations, summarise tickets, and speed up research
- Effective prompting — structuring context clearly, iterating on output, using AI as a genuine problem-solving partner
- Experience with or, n8n, Zapier, or similar — building and maintaining automation flows, not just using them
- Basic scripting fluency (shell, Python, or Google Apps Script) — enough to read, debug, and extend existing scripts
- Async-native — you communicate clearly in writing; you don't need hand-holding on context across timezones
- Self-directed — you see what needs doing and do it; you escalate blockers, not decisions you can make yourself
- High-closure bias — you prefer empty queues and resolved tickets over long threads and status updates
- Security-conscious by default — you understand the why behind security standards, not just how to enforce them
- Positive, service-oriented attitude — you are a problem-solver who brings a 'yes, I can' mindset to internal customers
- Detail-oriented and resourceful — you figure things out
- Joining means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:
- Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
- Competitive compensation: We offer a competitive salary with attractive benefits.
- Flexibility: Benefit from flexible working hours because the future is flexible!
- Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
- Global retreats: Participate in international company retreats, fostering a global team spirit.
- Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
- Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!
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