Operations Manager, Directed Content

1 мес. назад

SingaporeWorldwide

Operations Manager role focused on Directed Content within 's market intelligence platform.

О компании

The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the Expert Transcript Library delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance.

Обязанности

Reporting to the Senior Manager, Generated Content  - Directed Content Operations Managers oversee our Directed Content research pods. Operations Managers are accountable for the overall performance of the research pods under their purview - motivating, managing, and supporting a diverse team of bi-lingual Analysts in the delivery of high-quality, relevant content against our Directed Content volume and coverage goals. Natural people leaders, our Operations Managers are responsible for cultivating the talent on their team, bringing out the best in our employees through coaching, goal setting, and the delivery of clear and actionable feedback. Operations Managers are also process optimizers, identifying bottlenecks in Analyst workflows that slow production or lead to wasted efforts, an

Требования

Inspiring leader: You are deeply invested in Directed Content’s mission and vision of delivering high-quality, relevant insights to our customers - and are adept at connecting your team and their efforts to that mission, fostering a sense of ownership and meaning
People manager: You have deep experience setting performance and professional development goals, and a successful track record in motivating, coaching, supporting, and holding individuals accountable in achieving those goals
Team builder: You know how to build culture and support infrastructure that brings individual contributors together and enables them achieve their greatest collective potential
Entrepreneurial: You are passionate about the development of teams, people, and processes and are motivated to drive the success of Directed Content and Expert Insights
Metrics minded: You have a demonstrated track record of setting relevant KPIs to measure the success of both people and processes
Data driven: You have a proven ability to build dashboards and analysis to spot patterns in productivity and output that inform your day-to-day management of the team
Process innovator: You have a strong track record of building processes that drive scale and efficiency for your teams
Problem solver: You have a proven ability to identify the root cause of issues and roadblocks, and implement sustainable solutions
Skilled communicator: You’re able to leverage excellent oral and written communication skills to understand needs and drive alignment both with internal and external stakeholders

Другое

The world’s most sophisticated companies rely on to remove uncertainty from decision-making. With market intelligence and search built on proven AI, delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
Expert Insights, which spans ’s Expert Transcript Library and 1x1 Call Services offerings,  delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what’s truly important about a company at each moment in time. ’s library of over 140,000 transcripts is the market’s largest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table-stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market in
Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods. The team will be partially comprised of bilingual Manadarin speakers.
Set and track performance KPIs for your team that balance output quality, relevance, and volume
Guide the professional development of Analysts under your supervision
Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies that support quality and relevance goals
Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
Hire and onboard Analysts 
Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals, and align research pod capacity and focus to evolving goals
Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team
Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage based on Directed Content coverage goals
Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements for research pods
Review and approve expert rates over a fixed threshold - keeping average expert costs below $300 per call
is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling ’s commitment to equal employment opportunity. does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at , including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at have been made aware of fraudulent job postings and individuals impersonating recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
never asks candidates to pay for job applications, equipment, or training.
All official communications will come from an @  email address.
If you’re unsure about a job posting or recruiter, verify it on our  Careers page .
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of please contact us. Your security and trust matter to us.