Quantitative Support Engineer

Другое

• Serve as the first point of contact for infrastructure and platform-related issues.
• Monitor alerts, logs and dashboards; respond promptly to incidents.
• Perform initial investigation, triage and resolution where possible.
• Escalate complex issues to the relevant senior engineers, providing clear context.
• Handle user requests (onboarding, permissions, environment setup, resource allocation).
• Maintain documentation, runbooks, and knowledge base for recurring issues.
• Contribute to improving monitoring, automation, and support processes.
• Participate in an on-call rotation.
• Strong troubleshooting mindset with structured problem-solving.
• Solid experience with Linux systems, networking fundamentals and cloud environments (AWS preferred).
• Familiarity with monitoring tools (e.g., CloudWatch, Prometheus, Datadog, ELK).
• Knowledge of CI/CD pipelines, container platforms (Docker, Kubernetes) and scripting (Python, Bash, etc.).
• Clear, calm communication with both technical and non-technical stakeholders.
• Ability to perform under pressure in a fast-paced environment (financial services or hedge fund experience is a plus).
• 3+ years in a Support Engineer, Cloud Engineer, Systems Administrator, or TechOps role.