Senior Customer Success Manager - Commercial

2 мес. назад

SingaporeWorldwideSenior

Senior role focused on managing commercial customer success to enhance client relationships and business outcomes.

О компании

We are looking for a Senior Customer Success Manager to join our Singapore Office who is passionate about providing the best experience and support to APAC customers. 
Our Sydney team began to take shape in early 2022 and has now built our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of ’s customer base and the building of a fantastic working culture in line with what we see elsewhere in but with its own local identity. This is your unique opportunity to join us at a very early stage and help to shape our future in Singapore.
 
Working at means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are.

Обязанности

Customer Success Managers (CSMs) at are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about partnering with SMB brands using to drive revenue and growth. You are passionate about finding creative solutions to unique problems, you thrive in challenging situations and you want to apply these skills to solve problems for customers using our software.
This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in ecommerce or general strategic marketing solutions. As we expand our presence across Asia, fluency in an additional Asian language especially Mandarin will be a strong asset.

Требования

5+ years of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success 
You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations
Excellent communication skills via phone, video conference and email
Curious and eager to learn
You are adaptable to change and thrive working in a fast paced environment
Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email / SMS marketing platforms and E-Commerce platform
Professional Mandarin speaking is needed to support our Asia expansion ambitions and our clients 
You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Будет плюсом

 
Familiarity with ; completing the Product Certificate is a plus
#LI-Hybrid
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here

Другое

At , we value the unique backgrounds, experiences and perspectives each (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at ? Visit .com/careers  to see how we empower creators to own their own destiny.
At , we value the unique backgrounds, experiences and perspectives each (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at ? Visit careers..com to see how we empower creators to own their own destiny.
is a leading marketing platform that helps eCommerce store owners deliver a more personalized experience for their customers. has helped brands across the world make more than $3.7 billion in revenue in the last year alone. It has never been easier to create deeper, higher-value customer relationships, which is why an average of 67 brands move to every day.
As an organization, we approach challenges with humility, radical collaboration, take ownership of our contributions, and embrace a growth mindset that pushes us to be remarkable each day. 
’s Commitment to Diversity Equity & Inclusion (DEI): believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.
Passionately establishing yourself as the trusted advisor for 20-45 SMB customers
Strategically consult with these customers to devise strategies to help increase email and SMS revenue for all customers through the platform
Use creative problem solving to help customers reach their business goals and maximize the value they are getting from
Build strong relationships with customers to drive executive stakeholder alignment on both the customer and side
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals
Ensuring customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customer
Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
 
We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast, aggressively building out our core GTM functions, including Sales, Pre-sales, Business Development, Customer Success, Partnerships, Marketing, and People.
This is a true “1% done” moment. While we build on the strong foundation of our Sydney presence, our Singapore Hub offers the unique energy of a startup within a global company. We are looking for “Drivers” —builders who want to shape our local culture and define the future of in Asia-Pacific and Japan.
Aligned with our value of Always Learning , we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career, provides the platform. Join us, and help build something exceptional from the ground up.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here #LI- Hybrid
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
We’re (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 
By participating in ’s interview process, you acknowledge that you have read, understood, and will adhere to our  Guidelines for using AI in the interview Process . For more information about how we process your personal data, see our  Job Applicant Privacy Notice .
is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.