Coreplan
Account Manager
today
WorldwideRemotecrm
Responsible for managing the post-implementation success of customers by ensuring adoption, ongoing value, and advocacy within a tech SaaS company for mining.
About the company
- CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.
Responsibilities
- We are opening looking for an Account Manager as part of our Customer Success team who will focus on owning the post‑implementation success of our customers.
- This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates.
- You’ll work closely with Product, Sales and the wider Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.
- The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.
- Plan and coordinate post‑implementation tasks across the CS lifecycle.
- Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
- Proactively monitor account health, document key interactions and any actions taken to improve it.
- Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
- Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
- Continue to develop our post‑implementation playbooks, best practices and support processes.
- When required, assist our support channels by leading conversations to escalate or resolve customer queries.
- As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.
Requirements
- Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
- Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
- Experience working with complex software products.
- Strong project management skills and comfort juggling multiple customers.
- Excellent communication and stakeholder management skills.
- A problem‑solving mindset and curiosity about how customers work.
- Confidence using CRM and project management tools.
- Mining industry experience would be a plus
Conditions
- Prime Perth CBD location in a modern office environment with wellness centre
- Hybrid work environment - minimum 3 days in office, 2 at home
- Vibrant office culture - monthly birthday celebrations, team events, weekly onsite Pilates, yoga and fitness classes
- Access to EAP mental health & wellbeing services, including financial and nutritional counselling
- Parental leave top-up pay for first 12 weeks of leave
Other
- If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
- Have questions? Reach out to us at careers@coreplan.io
- We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io