Tilt
Seller Support Agent
today
WorldwideRemotecustomer support softwareticketing systems
Responsible for managing and resolving issues for sellers to maintain trust and support seller experience.
Responsibilities
- You'll own the seller support experience: the tickets, the escalations, the moments a seller needs someone in their corner. When something breaks, a payout, a shipping issue, a live-room glitch, you're the one who sorts it.
- This isn't a scripted, close-the-ticket job. It's investigation, judgement, and speed, especially when a live selling event is on and sellers need answers in minutes, not hours.
Requirements
- Previous experience in customer or seller support, ideally at a marketplace, e-commerce business, or fast-moving startup
- Happy to work weekends after training. Not an occasional ask, a core part of the role
- Clear, warm, plain-English writer. You can explain a tricky situation without jargon
- Strong problem-solver, calm under pressure, and organised enough to run a busy queue
Nice to have
- Support tools (Zendesk, Intercom). Payments, payouts, or shipping/logistics experience. Interest in trading cards, collectables, or live commerce.
- Location: Remote anywhere in Canada, but you must have the legal right to work in Canada as we are unable to offer visa sponsorship.
Conditions
- 29 days off , plus UK bank holidays
- Your birthday off , no questions asked
- Share options to become a true stakeholder in our success.
Other
- Tilt is building a new way to buy and sell, live. Sellers run their business through us. When something breaks, a payout, a shipping issue, a live-room glitch, you're the one who fixes it .
- This is for someone who wants to sit at the centre of seller experience as we scale. You'll manage the moments that make or break trust : sorting problems fast, keeping sellers calm, and turning a bad day into a reason they stick around. It's hands-on, fast-paced work, and it only works if you genuinely care about the person on the other end of it.
- Tilt’s mission is simple: Make Commerce Alive.
- From static store website builders to impersonal marketplaces, today's ecosystem is aging fast. It was built for transactional experiences, not for the new generation of merchants who grow through attention , community and personality .
- In the UK alone, millions of shoppers , from sneakerheads and Y2K girlies to collectors and parents, have signed up to Tilt. Our platform has helped sellers go from zero to £1M+ in earnings , and hundreds more earn above the UK median income.
- Get deep into how Tilt works: sellers, buyers, payments, shipping, and the tools you'll use daily
- Respond to seller tickets across chat and email: payouts, orders, shipping, disputes, account access
- Learn to investigate end to end. Dig into orders, payments, and shipping data to find the real cause, not just the symptom
- Get comfortable supporting sellers live during selling events, where answers are needed in minutes
- Handle live selling events with confidence, becoming a steady presence when sellers need fast answers
- Escalate the right things to product and engineering with clear context, so real problems get fixed, not just patched
- Spot recurring issues and flag them before they become bigger ones
- Build the instincts to know when to solve it yourself and when to pull someone else in
- This is a startup, and the work follows our sellers. After training, weekends, Saturdays and Sundays, are core to the role. That's when most live selling happens. This isn't a fixed 9-to-5. We need someone happy to work when it matters most.
- You’ll be joining a mission-driven team backed by world-class investors ( TechCrunch )
- You’ll own meaningful systems from day one, with real scope and autonomy
- You’ll work alongside curious, kind, and wickedly smart teammates
- You’ll help redefine how millions of people shop online
- Curious what it’s like to work at Tilt? Start here .
- Or just download the app on the UK App Store or UK Google Play and see for yourself.
- We welcome applicants from all backgrounds and experiences, and we’re committed to fostering an inclusive, diverse workplace.
- If you don’t meet every single requirement in the job description, please don’t be put off from applying. We value potential and a willingness to learn over ticking every box - your unique perspective could be exactly what we’re looking for.
- Let us know if you need any adjustments during the application process - we’re happy to help.