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Senior Manager, AI Enablement & Business Architecture
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SeniorRemoteworkflow automationai integrationbusiness architecturestakeholder management
Lead the design and implementation of AI-native operating models to optimize business workflows and drive meaningful AI integration across the organization.
Responsibilities
- As our Senior Manager, AI Enablement & Business Architecture, you’ll help design Better Health’s AI-native operating model.
- Your mission is not to deploy AI tools or build isolated automations.
- Your mission is to identify where AI can create meaningful business leverage, redesign workflows around it, and ensure every AI investment strengthens the business as a whole rather than creating another disconnected point solution.
- You’ll partner across Operations, Product, Engineering, Sales, Member Services, Marketing, and Clinical Operations to build the systems, workflows, and governance that allow Better Health to scale significantly faster than headcount.
Requirements
- We recognize this is a non-traditional role, and we don’t expect candidates to check every box.
- Strong candidates will likely have experience across several of the following areas.
Other
- Healthcare is entering a new era.
- AI will fundamentally change how companies communicate, make decisions, route work, support customers, and operate internally.
- We believe the companies that win won’t simply adopt AI tools. They’ll redesign how work gets done.
- Better Health is looking for someone to help build that future.
- One of the biggest risks companies face in the AI era is solving problems one team at a time.
- Sales wants an AI SDR.
- Support wants an AI chatbot.
- Operations wants workflow automation.
- Marketing wants AI-generated campaigns.
- Individually, these ideas may all be valuable.
- Collectively, they often create fragmented experiences, duplicated effort, inconsistent data, disconnected systems, and technical debt.
- This role exists to ensure Better Health builds AI capabilities as an integrated operating model rather than a collection of independent AI projects.
- Your job is not to build AI solutions.
- Your job is to build an AI-native business architecture.
- Develop Better Health’s AI roadmap by identifying, evaluating, prioritizing, and implementing opportunities where AI can create measurable business value.
- Examples include:
- AI-powered lead scoring and prioritization
- Communications orchestration
- Intelligent routing
- AI copilots
- Next best action recommendations
- Workflow automation
- Operational decision support
- AI-enabled quality assurance
- You’ll evaluate opportunities based on business impact, not technical novelty.
- Design how humans and AI work together.
- You’ll determine:
- What should AI observe?
- What should AI decide?
- What should AI automate?
- When should humans stay in the loop?
- Examples include:
- AI classifies inbound emails, calls, texts, and chats.
- AI routes work to the right team.
- AI drafts responses for review.
- AI prioritizes leads.
- AI surfaces operational bottlenecks.
- AI recommends next best actions.
- Your goal isn’t replacing people.
- Your goal is ensuring people spend more time on work that requires judgment, empathy, creativity, and relationship building.
- Understand how work flows across Better Health and redesign it for scale.
- You’ll optimize the company as a system, not as a collection of departments.
- This includes:
- Customer journeys
- Communication architecture
- Business systems
- Workflow automation
- System integrations
- Routing logic
- Cross-functional workflows
- Operational dashboards
- You’ll constantly ask:
- Are we solving the company problem or one team’s problem?
- Can this capability serve multiple teams?
- Are we creating another silo?
- How would we redesign this process if we started from scratch today?
- Build the visibility and operating framework that allows Better Health to consistently invest in the highest-impact opportunities.
- You’ll establish how we:
- Observe opportunities
- Measure them