Encord
Account Manager, Multimodal
2w ago
220000 –320000 USD / yearUSA
Manage and grow a portfolio of strategic customer accounts focusing on expanding usage and adoption of AI data platform.
About the company
- Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
- Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
Responsibilities
- As Encord's first Account Manager in New York City, you won't just own a book of business — you'll help define what post-sales excellence looks like on the East Coast.
- You'll own and grow a portfolio of strategic customers, with a focus on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers.
- You'll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth. As one of the founding members of the NYC team, you'll have a real hand in shaping how we build the customer relationship function in this market.
- This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure — from the ground up.
- Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Understand customers' technical roadmaps to proactively identify expansion opportunities
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap
- Lead account planning, run QBRs, and develop growth strategies for your accounts
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation
Requirements
- 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
- Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
- Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
- Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
- Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
- Experience working in a high-growth start-up or scale-up environment preferred
- Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage
Other
- Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion
- Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
- Strong relationship builder with a genuine interest in solving customer problems
- Comfortable in a fast-moving, high-growth start-up environment
- Experience with HubSpot, Salesforce, or similar CRM tools
- Curious, driven, and excited by the potential of AI and data infrastructure
- Competitive salary, commission, and meaningful equity in a high-growth start-up
- Clear, accelerated growth opportunities as the company scales rapidly
- Strong in-person culture: 3–5 days/week in our newly launched office
- Flexible PTO to fully recharge
- 18 paid vacation days in the U.S. plus federal holidays
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites, twice-weekly team lunches, and monthly socials