Town
Business Operations
1mo ago
130000 –170000 USD / yearUSA
First Business Operations hire at AI company Town to build operational and strategic backbone working closely with leadership.
Responsibilities
- Town is hiring our first Business Operations hire. You'll work directly with the Head of Business and CEO to build the operational and strategic backbone of a fast-growing AI company -- and play a central role in how Town goes to market and how we incubate new functions. We launched a beta in February and have seen tremendous initial growth, which is why we're hiring this role now.
- This is a role for someone who wants to be in the room where decisions happen -- not watching from the sidelines. You'll move between a financial review and a positioning conversation in the same afternoon, and that should feel like a feature, not a bug.
- Have 4-7+ years in business operations, strategy & operations, chief of staff, or a generalist role at a high-growth startup or technology company
- Operate at the intersection of "keep the company running" and "figure out where the company is going" -- as comfortable managing a compliance deadline as synthesizing user feedback into a positioning recommendation
- Have strong financial literacy -- comfortable managing vendor relationships, reading financial statements, tracking budgets, and coordinating with accountants and counsel (you don't need to be a CPA)
- Write exceptionally well -- you can draft to outside counsel, investors' portfolio teams, and beta users, shifting register depending on the audience
- Have strong judgment about prioritization -- you know what matters most on any given day and act on it, rather than working through a checklist
- Are energized by ambiguity and context-switching -- a vendor contract, a set of beta feedback calls, and a monetization plan in one afternoon sounds exciting, not exhausting
- Are genuinely AI-curious and want to use AI to make yourself more effective
- Are excited about working in-person in SF, five days a week
Other
- Town ( town.com ) is AI that starts from who you are. We build a persistent model of your identity -- your voice, your judgment, your relationships, your priorities -- and use it to do real work on your behalf across every tool where you operate: email, calendar, documents, Slack, CRM, and more. Town doesn't wait for you to prompt it. It observes, learns, and acts. The more you use it, the more it becomes an extension of you.
- Town was founded by Jean-Denis Greze (CEO), former CTO of Plaid, where he led EPD from $10M to $300M+ in ARR, and Tony Vincent (CPO), former Director of Applied AI Product at Google and co-founder of Aspen (acquired by Google) and Sold (acquired by Dropbox). JDG and Tony worked together at Dropbox and have been friends for over a decade.
- We're backed by an oversubscribed $18M seed round led by Todd Jackson at First Round Capital, with participation from Conviction, Alt Capital, and world-class angels including Adam D'Angelo, Soleio Cuervo, and Immad Akhund.
- Building the systems and processes that let a small team operate like a much larger one -- leveraging AI tools (including Town itself) to automate and scale operational work
- Owning the operational infrastructure for monetization -- billing, operations, and pricing
- Owning the company's strategic vendor relationships across a fast-evolving stack of AI and SaaS vendors
- Leading core metrics and segment analysis -- pattern-matching across qualitative feedback and quantitative signals to inform where the company doubles down
- Becoming the strategic connective tissue between finance, legal, and go-to-market as the company adds its first layers of structure
- San Francisco, CA -- five days a week in-person at our Financial District office (222 Kearny St, near Montgomery BART stop).