Landeed
Customer Relationship Manager
New
25000 –45000 USD / monthWorldwidecrm
Manage customer relationships by communicating with stakeholders, supporting upsell targets, and coordinating between teams.
Responsibilities
- As a CRM Operations Executive at Landeed, you will be at the heart of our customer requirement process — communicating with stakeholders, keeping customers informed, supporting upsell targets, and coordinating between our online and offline teams. This is a hands-on, fast-paced role suited to someone who is organised, proactive, and passionate about delivering great customer outcomes.
- This role is based in Hyderabad. Candidates from anywhere in India are welcome to apply — relocation is mandatory.
Nice to have
- Prior experience in property related information, legal tech, or documentation-related operations
- Prior experience in property related information, legal tech, or documentation-related
- Familiarity with real estate processes in India
- Experience in a target-driven role with exposure to upselling or cross-selling
Conditions
- Competitive compensation for mid-level operations professionals
- Performance-linked incentives tied to upsell targets.
- Relocation support for candidates moving to Hyderabad
- Structured onboarding and hands-on training in property operations
- Clear growth path into senior operations and team lead roles
- Collaborative, high-energy work environment
- Health and wellness benefits
Other
- Communicate with stakeholders on a daily basis regarding new requirements and provide timely updates on existing ones
- Maintain accurate records of all requirement statuses and ensure stakeholders are kept informed at every stage
- Respond to stakeholder queries promptly and escalate unresolved issues to senior team members
- Prepare and share daily customer requirement update reports with stakeholders and internal teams
- Work as part of the online operations team to ensure customers receive accurate and timely updates on their customer requirement status every day
- Follow up with customers on pending documentation, approvals, and next steps
- Maintain up-to-date records in the CRM system for all active customer requirements.
- Support team leads in meeting daily operations targets and SLAs
- Identify upsell opportunities during customer interactions and communicate relevant product or service options
- Support the online operations team in achieving quarterly upsell targets through proactive customer engagement
- Log and track upsell activities in the CRM and report progress to the team lead regularly
- Implement feedback from managers to improve upsell conversion rates
- Act as a reliable bridge between stakeholders and customers, ensuring updates and information flow accurately and on time
- Proactively reach out to customers with requisition timelines, document checklists, and status updates on behalf of stakeholders
- Handle customer concerns and miscommunications professionally, escalating where needed
- Maintain detailed logs of all stakeholder and customer interactions in the CRM for tracking and quality purposes
- Coordinate with both the online and offline operations teams to ensure smooth end-to-end customer experience.
- Follow up with stakeholders for required documents, approvals, and confirmations at each stage of requisition.
- Flag delays or blockers in the customer experience process to the senior operations team immediately
- Adhere to standard operating procedures (SOPs) and contribute to their improvement based on on-ground experience
- 2–5 years of experience in CRM operations, customer operations, or a similar customer-facing role
- Good verbal and written communication skills in English; Telugu, Kannada or Hindi and multi language is an advantage
- Strong organisational skills with the ability to manage multiple customer requirements and stakeholder interactions simultaneously
- Comfort with tools like Google Sheets, Excel, or project tracking tools
- Proactive, detail-oriented, and comfortable working in a high-volume, deadline-driven environment
- Open to relocating to Hyderabad — candidates from anywhere in India are welcome
- Daily stakeholder updates delivered without gaps or delays
- Customer requirement SLA adherence rate (target: 95%+)
- Upsell contribution towards quarterly team target
- CRM data accuracy and completeness for assigned Customer requests.
- Customer satisfaction and responsiveness scores